API parameters to customize Desktop Assistant notifications

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use these parameters in the API to customize Desktop Assistant notifications.

    Parameter Description
    Notification message The notification message that you would like to send.
    Notification title Title of the notification.
    Recipient list The list of users who can receive the notification.
    Referrer id The corresponding sys_id of the referred table selected.
    Referrer table Type of record on which the notification should be triggered.
    Source The application from which the notification is triggered.
    Note:
    • Desktop Assistant supports only Major Incident Management and Proactive Engagement sources in the base system.
    • Notifications for new sources are sent successfully only when the source is added as a choice value in the Notification source column of the sn_dex_desktop_assistant_notification table. This enables Desktop Assistant to track the new source.
    The following example illustrates the API parameters to customize Desktop Assistant notifications.
    var notificationObj = {
  notification_message: "Notification Message",
   notification_title: "DA MIM Notification",
  recipient_list: "Receiving sys_user sysid",
   referrer_id: "referrer record sys_id",
   referrer_table: "incident",
   source: "MIM"
};
var notifyUtils = new sn_dex_desktop.DesktopAppNotificationUtils();
notifyUtils.sendDANotification(notificationObj);