View relationships of business applications and service instances in the DPM Admin Center

  • Release version: Zurich
  • Updated April 27, 2026
  • 3 minutes to read
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    Summary of View relationships of business applications and service instances in the DPM Admin Center

    The DPM Admin Center in ServiceNow provides a comprehensive view of business applications and service instances, showing their relationships with related incidents, problems, and changes. This enables you to visualize how business applications consume multiple service instances and how incidents and changes roll up from service instances to business applications. Access to the DPM Admin Center requires theDPM admin [sndpm.dpmadmin]role.

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    Viewing Business Applications Related to Changes for Build Metrics

    • Navigate to the Overview tab and select Configure in the Business applications card.
    • Choose Assess build metrics in the navigation bar.
    • View the Business applications related to changes card, which displays numbered items based on criteria such as the business application field, configuration items (CIs), affected CIs, and impacted services.
    • Selecting a numbered item opens a tab listing business applications related to changes by the chosen criterion, allowing drill-down into each record to see details like consumption and dependencies.
    • Cards show a "Ready for DPM" status if any criteria count is above zero; selecting zero results in an empty state display.

    Viewing Business Applications Related to Incidents, Problems, and Changes for Operational Metrics

    • From the Overview tab, select Configure in the Business applications card, then Map KPI groups in the navigation bar.
    • Cards display counts of business applications related to incidents, problems, and changes based on configuration items, affected CIs, and impacted services.
    • Clicking a numbered item opens a grouped list of related business applications with drill-down capability into specific records and their relationships.
    • The "Ready for DPM" status and empty state behavior are consistent with the build metrics view.

    Viewing Service Instances Related to Incidents and Changes for Operational Metrics

    • Access the Overview tab and choose Configure in the Service instances card, then select Map KPI groups.
    • Cards show service instances linked to incidents and changes, with numbered items indicating counts by criteria such as configuration items, affected CIs, and impacted services.
    • Selecting a number opens a tab listing all related service instances, with the ability to drill down to source incident or change records.
    • "Ready for DPM" and empty state behaviors apply as in the business application views.

    Key Benefits for ServiceNow Customers

    • Gain a holistic understanding of the relationships between business applications and service instances, including their associated incidents, problems, and changes.
    • Improve operational and build metric tracking by exploring detailed relationship views and KPI mappings.
    • Quickly identify and drill down into related records, enabling better impact analysis and incident management.
    • Leverage role-based access to ensure appropriate visibility and control within the Digital Portfolio Management environment.

    In the DPM Admin Center, you can see a comprehensive view of your business applications and service instances. You can see incidents, problems, and changes that are related to your business applications and incidents and changes that are related to your service instances.

    The relationships of business applications and service instances enable you to see a full picture of your solutions. For example, business applications consume multiple service instances. So if you set a configuration item (CI) for an incident, you must select the service instance that the incident belongs to. After that CI is set up, the incident rolls up to the business application that consumes that service instance. You can see all the relationships from the DPM Admin Center.

    Important:
    To access the DPM Admin Center, you must have the DPM admin [sn_dpm.dpm_admin] role.

    View business applications related to changes for build metrics

    • Access the Overview tab in the DPM Admin Center, and then select Configure in the Business applications card.
    • Select 4 Assess build metrics in the navigation bar.
    • View the Business applications related to changes card.
    • Select a numbered item on the card to see the business applications related to changes through the following criteria.
      • The business application field
      • The configuration item field
      • The affected CIs
      • The impacted services
      Note:
      A card is set to Ready for DPM when any one of the listed criteria is greater than zero. If you select zero (0) on a card, then an empty state displays.

      After you select a numbered item on the card, another tab opens with a grouped list of each business application that's related to changes according to the criterion that you selected. You can open a business application on the list and drill down to each record number to see the related items details (consumes, depends on, and so on).

    View business applications related to incidents, problems, and changes for operational metrics

    • Access the Overview tab in the DPM Admin Center, and then select Configure in the Business applications card.
    • Select 5 Map KPI groups in the navigation bar.
    • View the cards under the Map KPI groups heading. Each card shows the following with numbered items.
      • Business applications related to incidents
      • Business applications related to problems
      • Business applications related to changes
    • Select a numbered item in any of the cards to see the business applications related to incidents, problems, or changes through the following criteria.
      • The configuration item field
      • The affected CIs
      • The impacted services
      Note:
      A card is set to Ready for DPM when any one of the listed criteria is greater than zero. If you select zero (0) on a card, then an empty state displays.

      After you select a numbered item on the card, another tab opens and displays a grouped list of each business application that's related to that criterion. You can open a business application on the list and drill down to each record number to see the related items details (consumes, depends on, and so on).

    View applications services related to incidents and changes for operational metrics

    • Access the Overview tab in the DPM Admin Center, and then select Configure in the Service instances card.
    • Select 3 Map KPI groups in the navigation bar.
    • View the cards under the Map KPI groups heading. Each card shows the following with numbered items.
      • Service instances related to incidents
      • Service instances related to changes
    • Select a numbered item in either of the cards to see the business applications related to incidents or changes through the following criteria.
      • The configuration item field
      • The affected CIs
      • The impacted services
      Note:
      A card is set to Ready for DPM when any one of the listed criteria is greater than zero. If you select zero (0) on a card, then an empty state displays.

      After you select a numbered item on the card, another tab opens and displays all the service instances related to your selected criterion. For example, you could see all service instances related to incidents through affected CIs. In this example, you can drill down to see the source incident record.