Create a Lucidchart diagram for a business application in the EA Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a diagram Lucidchart for your business application hierarchy and associate it with an architectural artifact.

    Before you begin

    Ensure the following ServiceNow Store apps are installed:
    • Lucidchart Diagramming Spoke [sn_lucdchart_spoke] (v 1.1.1 or later)
    • Lucidchart Integration [sn_lcdchart_int] (v 2.3.0 or later)
    • Personal Authentication [sn_ihub_personal_auth] (v 27.0.0 or later)

    Ensure a connection is established with Lucid. For details, see Create OAuth 2.0 Client in Lucidchart and Create a connection and credential alias for the Lucidchart diagramming spoke.

    Role required: Member of the Enterprise Architect group

    Procedure

    1. Navigate to Workspace > Enterprise Architecture Workspace.
    2. Open the Portfolio List view by selecting the Portfolio icon Portfolio icon.
    3. Select the expand row icon (Expand Row icon) next to Business Applications.
    4. Select a business application to open it.
    5. Select the more actions menu (More Actions menu) and select Create Diagram.
    6. On the Create Diagram form, fill in the fields.

      For field information, see Create a diagram for a business application in the EA Workspace.

      Note:
      For Lucidchart, use the authorization link on the Create Diagram window, to generate an authentication token and fetch your Lucid folders to save the diagram. Ensure that you have at least one folder created in the My documents folder of your computer.
    7. Select Create Diagram.

    Result

    After a successful submission, a link to the newly created Lucid diagram appears on top of the screen. You can select the link to navigate to the diagram. The Architectural Artifacts page shows the link to the Lucidchart diagram and an artifact name associated with it. You can select the respective link to access the artifact or diagram.