List of workspaces reference conkeyrefs

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of List of Workspaces Reference Conkeyrefs

    ServiceNow offers a variety of workspaces designed to provide targeted tools and solutions for specific user roles and issues. Each workspace is tailored to enhance productivity and streamline workflows for agents, managers, and IT professionals across numerous functions.

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    Key Features

    • Workspace: The default workspace on the ServiceNow AI Platform, serving as the foundation for other targeted workspaces.
    • Audit Workspace: A single-pane view for supervisors and auditors to track audits, budgets, and issues efficiently.
    • Cloud Discovery Workspace: Manages cloud operations comprehensively for organizations.
    • CMDB Workspace: Centralizes the management of Configuration Management Database (CMDB) activities and health monitoring.
    • Compliance Workspace: Interfaces to manage tasks related to policies and controls effectively.
    • Continuous Authorization and Monitoring: Follows Risk Management Framework (RMF) steps to enhance security decision-making.
    • CSM Configurable Workspace: Provides agents with necessary tools for customer service management.
    • Digital Portfolio Management Workspace: Centralizes management of services and applications with contextual insights.
    • DEX Application & Device Health: Monitors the performance and compliance of digital workplace resources.
    • Enterprise Architecture Workspace: A unified interface for managing application portfolios with various views for insights and tasks.
    • Platform Analytics Workspace: Centralizes analytics management for the Next Experience.
    • Resource Management Workspace: Provides a comprehensive view of resource-related work for managers.
    • Service Operations Workspace for ITSM and ITOM: Configurable workspaces that unify IT Service Management and IT Operations Management workflows.
    • Workforce Optimization for ITSM: Enables management of team productivity, skills, schedules, and performance.

    Key Outcomes

    By utilizing these workspaces, ServiceNow customers can enhance efficiency, improve decision-making processes, and streamline operations across various functions. Each workspace is designed to facilitate specific tasks, ultimately leading to better customer service and operational effectiveness.

    List of all workspaces ServiceNow offers to target specific users and issues.

    A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue.

    List of workspaces
    Workspace
    Workspace acts as the default workspace available on the ServiceNow AI Platform and provides the foundation for the targeted workspaces ServiceNow offers.
    Audit Workspace
    Audit workspace is a single-pane view for audit supervisor and auditor to view the overall audit timeline and status, track budget and resources for engagements, trace high priority observations and issues, and monitor ongoing control testing and audit task progress.
    Cloud Discovery Workspace
    Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.
    CMDB Workspace
    CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization.
    Compliance Workspace
    Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions.
    Continuous Authorization and Monitoring
    Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture.
    CSM Configurable Workspace
    CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
    Digital Portfolio Management Workspace
    Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.
    DEX Application & Device Health
    DEX Application & Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace.
    Enterprise Architecture Workspace
    The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
    Platform Analytics Workspace
    Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics.
    Resource Management Workspace
    Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.
    Service Operations Workspace for ITSM
    Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
    Service Operations Workspace for ITOM
    Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace.
    Workforce Optimization for ITSM
    Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.