Combined ITOM Visibility release notes for upgrades from Xanadu to Australia

  • Release version: Australia
  • Updated June 16, 2026
  • 23 minutes to read

    • Consolidated page of all release notes for ITOM Visibility from Xanadu to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITOM Visibility release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITOM Visibility to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    For an improved Service Mapping experience, install Service Mapping Plus version 1.13.0 from the ServiceNow® Store.

    Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store.

    Yokohama

    3DES support is planned for permanent removal from the MID Server for MID Servers with SSH-based Discovery or SSH-based integrations. For more information, see 3DES deprecation in SSH from Xanadu [KB1644950].

    After upgrading to Yokohama, a Fix Script named "Add Explicit Public SNMP Credential" might create a public SNMP credential in Production instances. This could lead to unnecessary records via Discovery. The Fix Script is present in Yokohama instances, including OOB. Before applying the upgrade of Discovery core, Yokohama version, verify the fix script behavior in a sandbox environment. Remove the public SNMP credentials if not required.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for ITOM Visibility.

    Release Release notes

    Xanadu
    Use Discovery Admin Workspace features to jumpstart discovery implementation.
    • View discovery trends and tasks and access relevant ITOM Visibility apps and information through Discovery Admin Workspace Home.
    • Gain insights into the performance of all your discoveries through the information in the Schedules tab.
    • Analyze discovery errors and troubleshoot them using information in the Diagnostics tab.
    • Access on-demand reports and optimize discovery operations using information in theInsights tab.
    Discover products with Discovery and Service Mapping Patterns
    Discover the following products through Discovery and Service Mapping Patterns:
    Oracle Java process discovery

    Discover Java processes to comply with Oracle licensing agreements- Use the ITOM Oracle GLAS plugin (1.8.4) November 2024 store version to track Java installations and usage.

    MID Server features for better discovery performance
    • Run other applications without storing any credentials on the instance with the Microsoft Azure Key vault.
    • MID Server supports log file compression. The new log file handler settings are available as MID Server properties on the instance. The compression mode isn't enabled out of the box.
    Use CMDB based mapping to create new application services
    Use Automated Service Suggestions and CMDB data instead of the MID Server, to create new application services.
    Use the latest CNO for Visibility features
    Starting in version 3.6.3, benefit from new features in Cloud Native Operations for Visibility.
    • Upgrade the CNO for Visibility Informer from the ServiceNow instance.
    • Control Informer execution parameters from the instance.
    • Store instance credentials in the Microsoft Azure Vault when Informer uses the Azure Kubernetes Engine (AKS)
    • Enable Informer to connect to the instance using OAuth2.0 authorization
    Enjoy multi-architecture support for docker image
    Starting in version 3.9.0 (Informer version 2.3.0), the docker image supports both arm64 and amd64 architectures. Upgrading from the previous image to the new one will not cause any disruptions. However, the new image requires more storage space in your image repository than the previous one.
    Change the Informer's extensibility settings from the instance
    Starting in version 3.9.0 (Informer version 2.3.0), update the Informer's extensibility configuration directly from the Instance using the Additional resources ConfigMap parameter. By providing a JSON map with keys such as resources, mappings, and mappings_oob, you can instruct Cloud Native Operations for Visibility to retrieve additional information. If one of these keys exists and the system finds a change, it patches the ConfigMap and restarts the Informer.
    View the OpenShift version in the Cluster version field on the Kubernetes Cluster CI
    Starting in version 3.9.0 (Informer version 2.3.0), see the OpenShift version and the Kubernetes Cluster version in one place. OpenShift operates on top of Kubernetes, so there's an OpenShift version and a Kubernetes Cluster version. By installing the Informer with the --set openShift=true flag, the system adds the OpenShift version number to the cluster_version field on the Kubernetes Cluster CI in addition to the Kubernetes Cluster version.
    Use Service Fingerprints to refine the selection of application service candidates
    Explore unique, classified components of application service candidates provided by Automated Service Suggestions. By supplying specific information such as the product name and description, gain deeper insights into the most suitable candidate to convert to an application service.

    Yokohama
    Discover additional AWS Services using Patterns
    • Starting with store version 1.25.0, Discovery and Service Mapping Patterns discovers 27 additional AWS cloud services.
    • Starting with store version 1.27.0, Discovery and Service Mapping Patterns discovers 7 additional AWS cloud services.
    Discover products with Discovery and Service Mapping Patterns
    Discover the following products using Discovery and Service Mapping Patterns version 1.27.0:
    Automatically generate a Certificate Signing Request
    Generate a Certificate Signing Request and a private key with the Employee Center experience, starting with version 3.6.0 of Certificate Inventory and Management.
    Use Service Graph Connectors for extended discovery
    Service Graph Connectors are a collection of predefined integrations that ingest data into the Configuration Management Database (CMDB) from third-party sources.
    • Discover device details from Chromebook and ingest them into the CMDB by using Service Graph Connector for Google Console store version 1.8.
    • Discover data from public cloud instances and resources in AWS, Azure, and GCP environments and ingest them into the CMDB by using Service Graph Connector for Wiz. 
    Detect anomalies in Discovery schedules
    Starting with Discovery Admin Workspace version 1.8.0, machine learning (ML) or statistical methods can detect anomalies in Discovery schedules and display this data in dashboards for admins. It identifies unusual behaviors like failed runs, significant deviations from user-defined thresholds for high error counts, longer discovery status duration, and fewer discovered Configuration Items (CIs) or Cloud resources. The ML-based approach to this feature is enabled by default. Thresholds are configurable via the new Settings page, and the results will be shown throughout the workspace.
    Cloud-based Discovery schedules
    Starting with version 1.8.0, Cloud-based discovery scheduling and reporting is available in Discovery Admin Workspace.
    Configure Discovery to use Event Framework
    Starting with version 1.9.0, Discovery jobs can be configured to use an event-based system, reducing database activity by queuing and processing events at regular intervals with priority and memory monitoring.

    Zurich
    AI-Powered Service Mapping
    • Two AI Agents automatically generate service maps from ML candidates and connect Business Applications to discovered Application Services, eliminating manual CSDM relationship maintenance at scale. Available starting with Zurich Patch 9.
    • Use the Service Mapping MCP tools to query live service topology, relationships, and CI data through a conversational interface via Claude Desktop. Available starting with Zurich Patch 10.
    Install ITOM Visibility apps using Now Assist for Setup
    Now Assist for Setup provides a centralized, guided installation experience for ITOM Visibility. From a single interface, administrators can review what applications are included in the installation, review the installation status, and install all required applications and plugins.
    Discover your Alibaba Cloud resources
    Starting with Discovery and Service Mapping Patterns store version 1.29.0, Discovery supports Alibaba Cloud. Discovery enables real-time visibility and automated population of the CMDB with configuration data for cloud resources.
    Create a cloud discovery schedule in Discovery Admin Workspace
    Starting with version 1.11.0, Discovery Admin Workspace supports creating Discovery schedules for Amazon Web Services, Azure, and Google Cloud Platform cloud providers. This update advances the integration of cloud discovery capabilities into a unified workspace, reducing operational complexity and aligning with the upcoming deprecation of Cloud Discovery Workspace.
    For the procedural information, see:
    Discover AWS EC2 VMs using AWS Systems Manager (SSM)
    Perform detailed discovery of EC2 hosts running in AWS without the requirement for a direct SSH or PowerShell connection by discovering AWS EC2 VMs by using AWS Systems Manager (SSM).
    Discovery Guided Setup
    Starting with version 1.11.0, you can access ITOM Discovery Guided Setup from the Discovery Admin Workspace home page. This setup provides a structured process to configure Discovery and maintain accurate CMDB visibility quickly.
    View command validation-related entries using new role in Pattern Designer Enhancements
    Starting with Pattern Designer Enhancements version 3.9.0, the new pde_viewer role has permissions to view Command Validation Tasks, Command Validation Tasks Results, and Command List. The pde_viewer role is restricted to viewing the command list modules and doesn't have permissions to modify or edit them. The pde_viewer role can view the following tables only:
    • Command List [pd_command_list]
    • Command Validation Task [pd_command_validation]
    • Command Validation Task Results [pd_command_validation_results]
    • Pattern Shared Library Mapping [pd_pattern_to_shared_library_mapping]
    • Temporary Variable Mappings [pd_temp_variable_value_mapping]
    Discover new products with Discovery and Service Mapping Patterns
    Discover the following products using Discovery and Service Mapping Patterns version 1.29.0:
    Discover the following products using Discovery and Service Mapping Patterns version 1.28.0:
    Receive updates for activated patterns
    Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value.
    Enhance your resource management with the new Tag Categorization feature from Tag Governance
    Starting with version 1.7.0, automate the tagging process to promote a consistent, organized way to manage tags by using five predefined tag categories provided by Tag Governance.
    Estimate your cloud license count prior to using ITOM cloud solutions using CLE
    Cloud License Estimator (CLE) provides an estimated resource count for all cloud resources eligible for licensing.  It validates the  provided cloud  account details and estimates the resource  count  based on the prevailing licensing rules. 
    Improve admin efficiency with new Actions menu
    Discovery Admin Workspace version 1.10.0 introduces a new Actions drop-down menu on the Anomaly Detection tab of the Diagnostics page, offering quick access to anomaly detection settings and a Clear all anomalies option to remove related records from key tables.
    Enjoy increased control and improved accuracy in the Automated Service Suggestions feature in Service Mapping.
    Ensure that candidates remain relevant and useful through a new property that excludes irrelevant information from Application Service Candidates, such as non-operational or retired servers.

    Australia
    Install ITOM Visibility apps using Now Assist for Setup
    Now Assist for Setup provides a centralized, guided installation experience for ITOM Visibility. From a single interface, administrators can review what applications are included in the installation, review the installation status, and install all required applications and plugins.
    PowerShell 7 support for Discovery
    Discovery now supports PowerShell 7, while maintaining backward compatibility with PowerShell 5.1. This update enhances security, accelerates onboarding, and reduces deployment blockers through improved runtime detection and comprehensive test coverage.
    Discovery on Code Signing instances
    Discovery now enforces code signing for probes, parameters, and sensors to guarantee authenticity, integrity, and secure execution on MID Servers. This update blocks unsigned or tampered payloads, provides signature validation, and strengthens compliance by helping prevent audit gaps without impacting discovery performance.
    Discovery generic attributes
    Enhance Configuration Management Database (CMDB) data accuracy with new Discovery capabilities that auto-populate non-discoverable attributes using a schedule-based mechanism. This update simplifies configuration item (CI) management by propagating generic attribute values across schedules and ranges, reducing manual effort and improving usability.
    Use Kubernetes Visibility Agent (KVA) and Service Mapping to create service maps for extended services beyond Kubernetes
    Service Mapping complements Kubernetes Visibility Agent (KVA) capabilities to map services that include Kubernetes and all related service resources beyond the Kubernetes environment. Install the latest version of Kubernetes Visibility Agent (KVA) to detect the latest changes in your Kubernetes cluster and run Service Mapping to have an up to date visualization of your services across Kubernetes and related resources.
    Quick start tests for Service Mapping

    After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping works as expected. If you customized Service Mapping, copy the quick start tests and configure them for your customizations.

    Changes

    Between your current release family and Australia, some changes were made to existing ITOM Visibility features.

    Release Release notes

    Xanadu
    Use the enhanced Shazzam probe to collect data
    View the extended data collected by the Shazzam probe in the Discovery Admin Workspace Insights tab.
    Revised Service Mapping roles
    Gain improved visibility of ML-powered candidates in Service Mapping with updated roles:
    • service_mapping_admin replaces sm_admin.
    • service_mapping_user replaces sm_user.
    Use the enhanced Discovery and Service Mapping Patterns for extended discovery
    Note the following new Pattern extensions and improvements:
    Scale up your Azure change processing
    Update your CMDB in real time with your Azure cloud resource changes. After upgrading to the enhanced November 2024 Patterns (1.21.0) version, run an Azure cloud discovery on all service accounts to ensure receiving all updates.
    Stay informed about Cloud Discovery patterns updates
    Download and use the Cloud Discovery patterns spreadsheet with the latest up-to-date information on Cloud Discovery patterns, including REST-API permissions.
    Run top-down discovery using Service Mapping integrated with Agent Client Collector

    Top-down Service Mapping and Automated Service Suggestions are supported with Agent Client Collector.

    Yokohama
    Name suggestions for application service candidates
    Experience more accurate name suggestions for application service candidates based on Service Fingerprints in Service Mapping Plus store version 1.15.0.
    Limits in Service Mapping
    Limits in Service Mapping prevent the disabling or deletion of jobs scheduled for the Checkpoint Reaper or the Service Model's Blob Reaper.
    Limits in tag-based Service Mapping
    Starting with version 1.15.2, experience improved performance in Service Mapping. A new property limits the creation of tag-based service candidates to 200 per service family.
    Name update in Service Mapping
    • Application Services in the navigation menu has been renamed Service Instances.
    • The label for the [cmdb_ci_service_auto] table has been changed from Application Service to Service Instance.
    Discovery status monitoring

    Discovery schedules that have no status updates for over a defined number of minutes are analyzed automatically by the Discovery Status Monitor job. By default, this job applies to Discovery schedules that discover configuration items.

    Zurich
    Use the enhanced Discovery and Service Mapping Patterns for extended discovery
    Note the following new Pattern improvements using version 1.29.0:
    Employ Tag-based mapping in the Service Mapping Workspace
    Easily view data and create new tag-based services through an enhanced workspace that includes a dedicated dashboard for managing your tag-based services.
    Name updates in Discovery and Service Mapping Patterns
    Name updates starting with Discovery and Service Mapping Patterns version 1.28.0:
    • The RHV cloud provider has been changed to oVirt
    • The RHV MID Server capability has been changed to oVirt
    • The label for the [cmdb_ci_rhv_ldc] datacenter type has been changed from RHV LDC to oVirt LDC
    • The label for the [rhv_credentials] credential type has been changed from RHV Credentials to oVirt Credentials
    • The following pattern names have been changed from RHV to oVirt:
      • From RHV Clusters and Hosts to oVirt Clusters and Hosts
      • From RHV Discover Logical datacenters to oVirt Discover Logical datacenters
      • From RHV Virtual Machines to oVirt Virtual Machines
      • From RHV Discover Manager Instance to oVirt Discover Manager Instance
    • The following table labels have been changed from RHV to oVirt:
      • The [cmdb_ci_rhv_vm_instance] table label from RHV Virtual Machine Instance to oVirt Virtual Machine Instance
      • The [cmdb_ci_rhv_cluster] table label from RHV Cluster to oVirt Cluster
      • The [cmdb_ci_rhv_ldc] table label from RHV LDC to oVirt LDC
      • The [cmdb_ci_rhv_manager] table label from RHV Manager to oVirt Manager
      • The [cmdb_ci_rhv_object] table label from RHV Object to oVirt Object
      • The [cmdb_ci_rhv_server] table label from RHV Server to oVirt Server
    Benefit from an updated, curated selection of application service candidates in Service Mapping
    If you have ITOM Content Service installed, you can view an enhanced selection of Application Service Candidates (ASCs) that provides more accurate and useful information, with an automatic filter applied to hide irrelevant and non-essential components.
    Automate your certificate workflows using Keyfactor EJBCA and ACME
    Starting with version XX of Certificate Inventory and Management, you can automate the life cycle of requesting, renewing, and revoking your certificates by integrating the Keyfactor EJBCA certificate authority with the ACME automated certificate management environment. Predefining your routing policies enables automated completion of the fields in your Certificate Signing Request (CSR) and provides a secure environment for an automated flow of certificates.
    Discover a Root Certificate from a Browser
    Standard Discovery collects information about the certificates stored in your servers. You can also discover root certificates stored outside your servers and connect them to your certificate chain.
    Kubernetes Visibility Agent (KVA)

    KVA performs continuous discovery to detect changes on resources in a Kubernetes cluster and updates the CMDB with the latest data.

    Starting with KVA version 3.11.0, and Informer version 2.5.0, absent namespace CIs aren’t deleted automatically. Create a scheduled job to remove them.

    Starting with KVA version 3.11.0, and Informer version 2.5.0, map application services based on traffic connections between the workloads in Kubernetes, by using istio and linked service meshes or the DaemonSet service.

    Prevent credential exposure by updating HTTP Classify behavior
    The HTTP Classify probe no longer attempts credentials over the HTTP protocol by default. This change enhances security by helping prevent potential exposure of credentials over unencrypted connections. To override this behavior, a new MID Server property, mid.http_classy.allow_credentials_over_http, has been introduced. Enabling this setting might expose credentials to man-in-the-middle (MitM) attacks. Therefore, it’s strongly recommended to keep this property set to false and use HTTPS whenever possible.
    Automated Certificate Renewal
    Starting with version 3.8.2, Certificate Inventory and Management introduces automated renewal capabilities. Administrators can set certificates to renew automatically, either when creating the certificate or by applying the setting to an existing one. The system also enables you to define the renewal window by specifying the number of days before expiration that the process should begin.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some ITOM Visibility features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some ITOM Visibility features or functionality were deprecated.

    Release Release notes

    Xanadu

    Starting with the Xanadu release, the Discovery Dashboard is no longer part of the Discovery plugin. Use Discovery Admin Workspace instead.

    Yokohama
    Application/Plugin Deprecation Process [KB0867184]Discovery CLI
    Starting with version 3.5.0, Discovery CLI is no longer available in the Pattern Designer Enhancements Store App.

    Zurich

    Starting with the Zurich release, Cloud Discovery Workspace is being prepared for future deprecation. It’s hidden and no longer activated on new instances but continues to be supported. Discovery Admin Workspace provides the latest experience for this functionality. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Australia
    • Starting with the Zurich release, Cloud Discovery Workspace is being prepared for future deprecation. It’s hidden and no longer activated on new instances but continues to be supported. Discovery Admin Workspace provides the latest experience for this functionality. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Activation information

    Review information on how to activate ITOM Visibility.

    Release Release notes

    Xanadu

    ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

    Yokohama

    ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version-history release notes.

    Australia

    ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store..

    Additional requirements

    If any additional requirements were introduced or changed for ITOM Visibility we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITOM Visibility we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITOM Visibility, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITOM Visibility we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITOM Visibility we have noted them here.

    Release Release notes

    Xanadu
    • Elevate the Discovery Admin experience with Discovery Admin Workspace. Benefit from a unified workspace for configuring Discovery, tracking progress, and managing errors, with diagnostic tools that provide insights into discovered data.
    • Enrich your CMDB with a larger number of configuration items using ITOM Content Service.
    • Create application services with CMDB based mapping.
    • Avoid dependence on your Kubernetes admin by upgrading Cloud Native Operations Informer pods and modifying Informer execution parameters directly from the instance.
    • Enjoy multi-architecture support for docker image in Cloud Native Operations for Visibility.

    See IT Operations Management for more information.

    Yokohama
    • Discovery and Service Mapping Patterns: Gain enhanced visibility into your AWS cloud services with 27 additional patterns starting with store version 1.25.0.
    • Starting with store version 1.1.0, ACC for Visibility has been renamed Agent Client Collector for Visibility - Content. The CNO for Visibility feature has been extracted from Agent Client Collector for Visibility - Content and is now a separate application.
    • Starting with Service Graph Connector for GCP store release 1.8, Service Graph Connector for AWS store release 2.9, and Service Graph Connector for Microsoft Azure store release 1.11, you can use Service Graph Connectors to ingest data into the Configuration Management Database (CMDB) from third-party sources.
    • Starting with store version 1.8.0, Discovery admins gain improved visibility into discovery issues and can address root causes using anomaly detection in the Discovery Admin Workspace.

    See ITOM Visibility for more information.

    Zurich
    • Cloud-based scheduling available in Discovery Admin Workspace (store version 1.11.0).
    • AWS EC2 VMs discovery using AWS Systems Manager (SSM).
    • Tag-based Service Mapping experience in the Service Mapping Workspace (store version 1.16.3).
    • Application service maps for containers via Kubernetes Visibility Agent (KVA) (store version 3.11.0).
    • 25 cloud patterns shipped via Discovery and Service Mapping Patterns (store version 1.28.0)
    • Certificate Inventory and Management TLS Certificate request flows that support Keyfactor EJBCA (store version 3.7.0) and Certificate Inventory and Management Automated TLS Certificate renewal workflows (store version 3.8.2).

    See IT Operations Management for more information.

    Australia
    • Discovery: Power Shell 7 support for Discovery.
    • Kubernetes Visibility Agent (KVA) and Service Mapping: Create service maps for extended services beyond Kubernetes.
    • AI Agent Topology Mapping: Discover AI agent infrastructure and dependencies using the new AI Agent Topology Mapping application, including:
      • Amazon Bedrock AI agents, models, and prompts
      • Microsoft Foundry (Classic) AI agents, models, and prompts
    Store updates for ITOM Visibility
    The majority of Visibility apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store. For cumulative release notes and compatibility information, see the ServiceNow Store version details.
    • Service Mapping Plus

      Multi-Source Service Mapping – gain a single, trusted view of your services by eliminating fragmented maps and blind spots across discovery and service mapping methods. Unify top-down, tag-based, and ML-powered services into composite service maps.

    • AI-Powered Service Mapping

      Two AI Agents automatically generate service maps from ML candidates and connect Business Applications to discovered Application Services, eliminating manual CSDM relationship maintenance at scale. Available starting with Australia Patch 2.

      Use the Service Mapping MCP tools to query live service topology, relationships, and CI data through a conversational interface via Claude Desktop. Available starting with Australia Patch 3.

    • Discovery Admin Workspace

      Expanded Cloud support to include Alibaba, IBM, OCI, OpenStack, oVirt, and Vmware. New dashboards: URL Discovery Insights, Discovery Operations Monitor. Create discovery schedules automatically using integration with IP Address Management (IPAM) systems. Create discovery schedules for multi-cloud deployments. Improve security posture for Discovery. Receive real-time alerts including Discovery Schedule failures, Anomaly detection, MID down and Automated discovery schedule in Microsoft Teams and Outlook. Improve security posture for Discovery.

    • Discovery and Service Mapping Patterns

      New CI classes and fields for NSX infrastructure. Scan container repositories not reachable through a proxy using the new system property "sn_itom_pattern.container_image_scan_no_proxy". Container image scanning now supports MID Server selection per datacenter for private repositories. Multiple fixes and improvements for patterns for cloud and on premise discovery.

    • Certificate Inventory and Management

      Seamless certificate renewal via Microsoft Outlook and CMDB Data Certification for TLS certificates.

    • Kubernetes Visibility Agent and Agent Client Collector for Visibility

      Increase visibility and control over Kubernetes environments: Service maps for Kubernetes and all related service resources, service maps for micro-services, KubeVirt VMs added to the CMDB, CI visualization. KVA is supported in OKE (Oracle Kubernetes Engine).

    • Service Graph Connector for AWS
    • Service Graph Connector for Microsoft Azure

      Resource types aren't dynamically populated in the allowlist.

    • Service Graph Connector for GCP

      The Project Number field is populated in the GCP Project [cmdb_ci_gcp_project] table, enabling the quick identification of GCP projects when searching by project number.

    • Tag Governance

      Enhanced functionality for better visualization and navigation.

    • Learning Enhanced Automation Playbook (LEAP)

      The Learning Enhanced Automation Playbook (LEAP) application uses AI to analyze incident data and facilitate the creation of automations that resolve high-impact issues for Service Operations teams. By leveraging data-driven analytics to accurately identify critical incidents, LEAP enables a more proactive problem management approach.

    • AI Agent Topology Mapping

      Get transparency and oversight of AI agents, including clear tracking of their business ownership.

    See ITOM Visibility for more information.