Tag Governance release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Tag Governance release notes

    The Tag Governance application on the ServiceNow Store enables customers to establish, manage, and monitor tagging policies across on-premises and cloud IT resources. Tags are key-value pairs that help organize and control resources consistently. The release notes detail version updates from the initial release in July 2021 through March 2026, highlighting enhancements, new features, fixes, and changes to improve tagging policy management, compliance visibility, and system performance.

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    Key Features

    • Tagging Policy Management: Allows setup of tagging policies applying to various IT resources including cloud and non-cloud environments, with support for tag categories using regex grouping.
    • Dashboard Enhancements: Redesigned Tag Governance Insights dashboard consolidates data visualization with improved navigation and introduces new filter types such as policy type.
    • Compliance and Audit Improvements: Enhanced audit processes with event-driven updates for AWS and Azure resources, reduced task redundancy, and optimized audit data handling to improve system stability and performance.
    • User Interface: Support for a dark theme and migration to a new UI Builder interface for the dashboard, improving user experience.
    • Role and Security Enhancements: Granular role adjustments without impacting admin roles, and new admin options to control compliance visibility and task creation.
    • Data Management: Implementation of table cleaners to manage run history data and cascade rules to delete related records when configuration items are removed.
    • Cloud Platform Support: Specific fixes for Google Cloud Platform tag audits and enhancements for AWS and Azure tag remediation and event processing.

    Known Issues and Fixes

    • Issue with tag governance store app upgrade link redirect in Discovery Admin Workspace has a documented workaround.
    • Multiple performance and functionality fixes addressing tag audit processing errors, event handling, and remediation accuracy across cloud platforms.
    • Improvements to prevent data pile-up and ensure audit records are only created when necessary, enhancing system stability.

    Practical Implications for Customers

    ServiceNow customers using Tag Governance can expect a more streamlined and visually effective dashboard for monitoring tag compliance, increased control over task management and audit visibility, and improved performance in multi-cloud environments. The application supports consistent tagging policy enforcement, which is critical for resource management, cost control, and governance across hybrid IT infrastructures. Customers should review the known issue workaround and consider upgrading to leverage the latest enhancements and fixes.

    Version history for the Tag Governance application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.9.0 - March 2026
    • New: A new filter type called policy type has been added to the 'Overall compliance status across CIs' widget on the Tag Governance Insights dashboard.
    • Changed: The Tag Governance dashboard has been redesigned to display all data on the Tag Governance Insights dashboard, replacing the previous three-tab (Overview, Policy View, and Efficacy) structure. The new design provides improved visualization and navigation.
    • Removed: The three-tab—Overview, Policy View, and Efficacy—structure of the Tag Governance dashboard has been removed.
    • Known Issue:When users select the 'Tag Governance Insight' card on the Insights page of the Discovery Admin Workspace, the tag governance store app upgrade link does not redirect as expected.Refer to KB0561766 for the workaround.
    Version 1.8.0 - December 2025
    Changed: Added granularity to the roles. No changes to the admin role.
    Version 1.7.0 - August 2025
    • New: New policy type-- "Tag Category--introduced to group similar tag keys using Regex.
    • Fixed:
      • The following issues were fixed for tag policy audits on GCP: Duplicate findings and incorrectly missing tag key.
      • Tag Dashboard: Data is now populated for ratings and CI coverage trends widgets.
    Version 1.5.0 - November 2024
    • New: A dark theme for UI is now supported.
    • Changed: Migrated the tag governance dashboard to a new and improved UIB interface.
    • Fixed:
      • Improved tag filter to handle cases where an item has more than one key.
      • Implemented a cascade rule to delete all related records when a CI is deleted.
    Version 1.1.7 - August 2024
    • New: A dark theme for UI is now supported.
    • Changed: Migrated the tag governance dashboard to a new and improved UIB interface.
    • Fixed: Improved tag filter to handle cases where an item has more than one key.
    • Implemented a cascade rule to delete all related records when a CI is deleted.
    Version 1.1.6 - February 2024
    • New:
      • Enhanced Task Management: Introduced a new system property, allow_new_cert_follow_on_task, allowing customization of task creation during policy runs for non-compliant CIs, reducing task redundancy.
      • Tag Governance Admin Options: Added options during policy setup and in system properties for admins to control Tag policy compliance visibility in the overall CI compliance status and manage new task creation for non-compliant CIs.
      • Table Cleaner for Run History: Implemented a table cleaner for sn_itom_tag_policy_run to periodically remove old runs, optimizing data management in Tag Governance.
    • Changed:
      • Tag Compliance Status Handling: Modified behavior to avoid unnecessary records in cert_audit_result table, improving system stability. The 'Save cert audit results' checkbox is clear, as the default setting for creating new Tag policies. Existing policies prior to upgrade are unaffected by this change, but they can be modified by the tag policy administrator as needed.
      • Improved Popular Tags Logic: Enhanced popular tags calculation logic for quicker processing and reduced queries, contributing to improved system performance.
      • Audit Optimization: Disabled audits for deletes in sn_itom_tag_policy_compliance_listing and sn_itom_tag_policy_run_listing tables to optimize system performance.
      • CMDB classes support: Now the OS templates (vm images, the cmdb_ci_os_template class) is also supported in tag policy evaluation
    • Fixed:
      • Data Pile-up Prevention: Addressed issues related to potential data pile-up and system stability by ensuring unnecessary records are not inserted into the cert_audit_result table.
      • Event driven updates for AWS LB: Events from AWS Load Balancers (ALB, NLB) processed for tag changes correctly now
      • Quality improvements: many minor product issues
    • Removed: Audit Record Visibility: Hidden the link to Tag Gov policy results under Related Links when the 'Save cert audit results' checkbox is clear, signifying the exclusion from overall compliance status.
    Version 1.1.5 - May 2023
    • New:
      • Dark theme support when Next Experience mode is enabled
      • Event driven tag audit supported with Azure Resource Changes processing
    • Fixed: Tag remediation supported with AWS Assume role to update tags of resources in member accounts in AWS cloud
    Version 1.1.3 - February 2023
    • Changed:
      • Added a tool tip in the Remediation form to inform the users that the update tags to cloud feature is only available in the with ITOM Governance license.
      • Access the configuration item (CI) properties in the key-value policy type script.
      • For example, use ci.name.toString() in the script to access the name of the CI.
      • Performance improvements to the Update Compliance Listing status business rule
    • Fixed:
      • Issues that led to failed processing of the Azure tag removal events.
      • Issues that led to failed processing of the Azure tag change events.
      • Issues that prevented purging of the non-operational or retired CIs from the Tag dashboard causing performance issues.
      • Issues in the Tag Governance Policies that prevented the audit tasks from getting the correct User or User Group assignments on policy audit failure.
      • Issues that caused the Remediate Tags action to delete additional tags that aren't part of the failed audit.
    Version 1.1.0 - July 2021
    New: Use the Tag Governance app to establish your tagging policies for all your IT Resources. Tags are the key-value pairs associated to your on-premises and cloud resources. Most companies have cloud tagging policies, this app helps to setup tagging policies consistently for all clouds and non-cloud resources too.