Service Graph Connector for AWS release notes

  • Release version: Store
  • Updated June 11, 2026
  • 6 minutes to read

    • Version history for the Service Graph Connector for AWS application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.14.0 - June 2026
    • New:
      • Implemented new licensing model changes for Docker container.
      • Implemented AutoScaling groups resource type.
    • Fixed:
      • Resolved a test connection failure in SG-AWS version 2.13.0 that prevented successful connectivity validation.
      • Resolved the issue where duplicate data was added to the staging table when the enableDbConfigLoad property is set to true.
      • Resolved the issue where duplicate records were created due to inconsistent Object ID values for generic resources.
    Version 2.13.0 - March 2026
    • Changed:
      • The SG-AWS-RunPowerShellScript data source now uses Get-CimInstance commands instead of WMIC for Windows Server 2025 discovery.
      • Resource type-based parallelism is used instead of account-based for parallel loading, improving performance for large-scale environments.
    • Fixed:
      • The CreateServiceNowUser.yml file loads in AWS cloud discovery without script errors.
      • The SG-AWS-Organization pattern correctly retrieves Organization Account details.
      • The AWS-Tags data source handles large datasets.
      • EC2 to Storage Volume relationships are populated correctly in the CMDB.
      • The performance of generic resource import is improved for large data loads.
      • SSM-GetS3Object data collection enables consistent Running Processes refresh on servers.
      • The SG-AWS-EKS-FULL scheduled import job loads all EKS data without transformation errors.
      • Server name is updated when EC2 privateDnsName value changes.
      • The SG-AWS-EKS-FULL job loads EKS data without the "String object would exceed maximum permitted size" error.
      • Service Account is retired correctly during record removal.
      • SgGetInventoryDataSourceUtils definition is now available.
      • The Image-Id datasource no longer has cross-account access by assuming roles.
      • Service Account credential mapping is removed.
      • The performance of the SendCommand datasource is improved.
    Version 2.12.1 - October 2025
    Fixed
    • Duplicate SQL instances: Resolved an issue where duplicate MSFT SQL instances and application CI relationships were created via the SG-AWS integration.
    • Record removal logs: Fixed inconsistent return values that caused undefined counts in the logs generated by the record removal utility.
    • Generic tag SNK: Corrected the Source Native Key (SNK) for generic tag resources.

    Changed: Restricted menu items: Added admin-restricted AWS menu items to the Service Graph Connectors application menu.

    Version 2.11.0 - August 2025
    • New: AWS tag ingestion: Added support for the ingestion of tags for AWS Generic Resources using the SGC-AWS data source.
    • Changed:
      • Updated the sys_id of the YAML on the AWS Create connection page in SGC Central.
      • Enhanced CMDB discovery for numerous AWS classes:
        • Service Account, Cloud Subnet, Cloud Resource, Security Group, Hardware Template, Docker Container, and Docker Images
        • Network, NIC, Images, Storage Mapping, and VM Instance
        • DynamoDB, Endpoint Vnic, IP Address, and Kubernetes Clusters
        • Cloud Gateway, Cloud Hardware Type, Cloud LB, and Cloud Object Storage
        • Availability Zone and Cloud DB
    Version 2.10.1 - May 2025
    • New:
      • Introduced support for Amazon Redshift database.
      • Implemented IMDSv2 support for security compliance.
    • Changed:
      • Improved Server Record Accuracy with IP-based discovery when deep discovery is enabled.
      • Modified the table mappings for the Cloud OS image for improved flexibility in managing cloud OS images.
    • Fixed: Updated the server record to use the server hostname for the name attribute, preventing merge issues caused by IP address reuse.
    Version 2.9.0 - February 2025
    • New:
      • Introduced multi-threading for faster deletion of most Configuration Items (CIs).
      • Optimized oversized payloads to improve performance and reduce loading time.
      • Enhanced SendCommand functionality to automatically populate critical database attributes into corresponding CIs in the CMDB.
      • Aligned with Cloud Discovery for comprehensive hardware type information in the CMDB.
    • Changed: Upgraded the netstat command functionality for compatibility with various Linux distributions.
    Version 2.8.0 - October 2024
    New: Addressed the gap for missing life cycle management of configuration items (CIs).
    Version 2.7.1 - September 2024
    Fixed: SGC Central - AWS EKS EC2 resources page was updated.
    Version 2.7.0 - August 2024
    • New:
      • Enabled parallel loading feature for SG-AWS-Tags and SG-AWS-Image-Private data sources.
      • Added relationship between availability zones and virtual machines.
      • Implemented support for VPC and subnet sharing across service accounts.
    • Fixed:
      • Fixed an issue in multi-instance setups where EC2, VPC, or subnet configuration items (CIs) were marked as retired after upgrading the connector to version 2.6.0 or later versions.
      • Added the mapping of the Fully Qualified Domain Name (FQDN) value to the fqdn field.
      • Added an appropriate error message in the diagnostic results when a test fails due to an incorrect AWS region configuration property.
      • Fixed inconsistency between the "State" and "Install Status" fields.
      • Fixed application of the SG-AWS-EC2 post-script changes for the existing multi-instance records.
    Version 2.6.1 - May 2024
    • New:
      • SG-AWS-Software-Inventory data sourcememory improvements
      • Performance improvement for fetching tags
      • The connector now avoids calling the SG-AWS-SendCommanddata source when the details for the S3 buckets are not populated
    • Fixed:
      • FixedHardware consolidation data source functionality for multi-instance connections
      • Fixed the diagnostic tool for testing the S3 bucket setup
      • Fixed empty software names causing partial payload in the SG-AWS-Software-Inventory data source
    Version 2.4.0 - February 2024
    • New:
      • Added support for additional attributes in Cloud organization Unit, Cloud organization, Cloud Service Account, and Account Tags for ITOM Cloud Account Management.
      • Populated reference to "Configuration Item" in the Cloud Mgmt Network Interface [cmdb_ci_nic]table for all VMs.
    • Fixed:
      • Fixed the 'beyond the size limit' issue raised by the Flow Designer action for Software Inventory and EKS.
      • Fixed data inconsistencies for EKS.
    Version 2.3.0 - November 2023
    • New:
      • Added ability to populate the generic cloud resources without CMDB classes to the Cloud Resource [cmdb_ci_cmp_resource] table.
      • Added database deep discovery for virtual machines (VMs) to fetch metadata such as MySQL version numbers for databases in the EC2 instances.
      • Implemented bringing your own license (BYOL) that updates the license type in the Key Value [cmdb_key_value] table to analyze licenses.
      • Optimized deletion strategy.
      • Added support for handling retired CIs in EKS components (pods, services, volumes, and so on.)
      • Scoped IAM permissions and fixed S3 permissions following least privilege principles.
    • Fixed:
      • Fixed the infinite loop issue in the SG-AWS-Software-Inventory data source .
      • Fixed the in-use status from SG-AWS-Network-Interface data source not mapping to the In Use column in the Cloud Mgmt Network Interface [cmdb_ci_nic] table.
    Version 2.2.1 - September 2023
    • Fixed:
      • Populate Name for Kubernetes Namespace records.
      • Fixed the relationship between Cloud Management N/W Interface and virtual machines.
      • If database name isn't set in AWS then use objectid to map name in the Cloud Database.
    Version 2.2.0 - August 2023
    • New:
      • Added Elastic Kubernetes Service (EKS)discovery
      • Added ability to populate EC2 hostname via sendcommand
      • The STS AssumeRole API is now called only for accounts that are associated with the AWS Config aggregator and not for all member accounts
    Version 2.1.0 - July 2023
    Fixed: Issues related to support AWS GovCloud regions.
    Version 2.0.0 - May 2023
    • New:
      • Added support for multi-organization (multi-instance)
      • Single or standalone account support
      • AWS key rotation
      • Server classification
    • Changed: Performance improvement on the deleted resources and the Tag API
    Version 1.6.1 - December 2022
    • Fixed:
      • Handle the throttling error on calling Config and List API.
      • Fix the ListAccounts error when ServiceNow user is created in a designated account.
      • Handle the duplicate records created with cloud discovery.
      • DescribeImage API wasn't handling the large payload.
      • Fixed Software inventory empty import records when the central aggregator isn't setup.
    Version 1.5.0 - August 2022
    • Fixed:
      • Remove designated account dependency on the management account.
      • Added missing CIs attributes.
      • Optimized performance.
    Version 1.4.2 - June 2022
    • New: Get the list of accounts from designated accounts by setting up IAM permissions that are necessary to go to the management account.
    • Fixed:
      • Fixed missing hardware and server attributes
      • Optimized sendCommand processing
    Version 1.4.1 - May 2022
    • New:
      • Add Serial Number in to cmdb_ci_server
      • Add Process Info and relate it to cmdb_ci_server
      • Add TCP connections to cmdb_ci_server
      • Add Cloud Formation Template (CFT) to include SSM Document for SG-AWS-RunShellScript, SG-AWS-RunPowerShellScript
      • Update serviceNow user CFT script to include privileges for SSM SendCommand, S3 access.