--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Service Graph Connector for AWS release notes # Service Graph Connector for AWS release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for AWS Release Notes The Service Graph Connector (SGC) for AWS enables comprehensive discovery and synchronization of AWS resources into the ServiceNow Configuration Management Database (CMDB). It supports multi-account and multi-organization environments, improves data accuracy and performance, and integrates new AWS services and features to enhance cloud asset visibility and management within ServiceNow. Show full answer Show less ## Key Features * **Resource Discovery Enhancements:** Supports discovery of Kubernetes (EKS) clusters, Amazon FSx file systems, Amazon Redshift databases, AutoScaling groups, and new AWS compute resource details such as operating system domains and primary IP addresses. * **Improved Data Accuracy:** Uses Instance Metadata Service Version 2 (IMDSv2) for Kubernetes resource discovery, populates version data in OS records, and updates server records based on hostname and IP changes to prevent duplication and merge issues. * **Performance and Scalability:** Implements resource type-based parallelism for faster imports, multi-threaded deletion of configuration items (CIs), and optimizations to handle large data payloads efficiently. * **Licensing and Compliance:** Introduced new licensing model changes (e.g., Docker container licensing), supports AWS key rotation, and enhances security compliance with IMDSv2 support. * **Cloud Account and Tag Management:** Supports ingestion of AWS tags for generic resources, manages service accounts and permissions with scoped IAM, and handles VPC and subnet sharing across accounts. * **Advanced CMDB Mapping:** Adds extensive AWS resource classes (e.g., cloud subnets, security groups, hardware templates, Docker containers/images, network interfaces) with relationships such as availability zones linked to virtual machines. * **Improved Troubleshooting and Diagnostics:** Enhanced diagnostic error messages for AWS region misconfigurations, updated CloudFormation templates, and fixed known issues impacting imports and data consistency. ## Fixes and Improvements * Resolved import failures caused by deprecated AWS API fields and throttling errors. * Fixed duplication of records in SQL instances, servers, and generic resources. * Corrected mapping inconsistencies, such as the "State" and "Install Status" fields, and ensured proper retirement of service accounts and CIs. * Improved SendCommand data source performance and consistency in running processes refresh. * Enhanced the handling of retired CIs for EKS components and optimized deletion strategies for streamlined CMDB maintenance. ## What ServiceNow Customers Can Expect With the latest versions of the Service Graph Connector for AWS, customers can expect improved accuracy and completeness of AWS cloud data within their CMDB. The connector supports a wider range of AWS resources and services, better performance in large-scale environments, and enhanced security compliance. This enables more effective cloud asset management, improved operational visibility, and streamlined IT service management processes. Customers should ensure they review system requirements and compatibility on the ServiceNow Store before upgrading to leverage these enhancements fully. Version history for the Service Graph Connector for AWS application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.15.0 - September 2026 : * New: * Instance Metadata Service Version 2 (IMDS v2) is supported for the discovery of Kubernetes resources. * The primary IP address is populated in the imported Server records. * Imported AWS compute resources include operating system domain details. * RDS allocated storage capacity information for AWS RDS database resources is populated in the cloud database table. * The lookback time window isn't applied when processing service accounts. * Amazon FSx file system resources are discovered and imported into the CMDB. {#store-platcap-rn-service-graph-connector-aws__ul_f4w_1jq_lkc} * Changed: The response status (Status field) of the AWS account API is now mapped to the new account state (State field). * Fixed: * Resolved the issue with the aws_lookback_time_in_days connection property. Imports now follow the configured lookback window. (PRB2035571) * The aws_lookback_time_in_days connection property is now updated only after a full scheduled data import.(PRB2060818) * Resolved the issue where the ListAccounts API call didn't handle the deprecation of the Status field, which could cause account imports to fail.(PRB2072899) * The Is Virtual attribute is populated in the Server records created by Get Inventory imports.(PRB2032947) * The AWS organization is set as the parent for the Amazon Redshift cluster records that are created by the scheduled import.(PRB2057788) * Version data is populated for the operating system record in the Software Installation table. (PRB2067866) * Resolved the issue where the EKS Cluster data source returned an error when the enableDbConfigLoad property is set to true.(PRB2057785) * Flow execution contexts are created for Get Inventory imports.(PRB2063614) * The CloudFormation templates (CFT) used by the connector are updated to the latest versions available in SGC Central.(PRB2071071) * Resolved the issue where duplicate server records were created because the GetS3Object transform overwrote the Name field.(PRB2071695) * Resolved the issue where the isLastImport function in AwsRemovalUtil only checked whether schedule imports were queued. The final import is now detected correctly.(PRB2060827) * Resolved the issue where the EKS ETL transformation failed for pod payloads that contained no volume mounts. Such payloads are now transformed successfully.(PRB2030530) * Server records aren't created for AWS Systems Manager (SSM) managed instances.(PRB2032936) * Resolved the issue where an EKS full schedule import didn't import EKS data when the sn_aws_integ.eks_document_processing_time property is set to 100.(PRB2071475) * The deprecated Status field is removed from the ETL mapping for the SG-AWS-Service-Account data source. (PRB2039925) {#store-platcap-rn-service-graph-connector-aws__ul_zr4_bjq_lkc} Version 2.14.0 - June 2026 : * New: * Implemented new licensing model changes for Docker container. * Implemented AutoScaling groups resource type. * Fixed: * Resolved a test connection failure in SG-AWS version 2.13.0 that prevented successful connectivity validation. * Resolved the issue where duplicate data was added to the staging table when the enableDbConfigLoad property is set to true. * Resolved the issue where duplicate records were created due to inconsistent Object ID values for generic resources. Version 2.13.0 - March 2026 : * Changed: * The SG-AWS-RunPowerShellScript data source now uses Get-CimInstance commands instead of WMIC for Windows Server 2025 discovery. * Resource type-based parallelism is used instead of account-based for parallel loading, improving performance for large-scale environments. {#store-platcap-rn-service-graph-connector-aws__ul_qjx_htw_l3c} * Fixed: * The CreateServiceNowUser.yml file loads in AWS cloud discovery without script errors. * The SG-AWS-Organization pattern correctly retrieves Organization Account details. * The AWS-Tags data source handles large datasets. * EC2 to Storage Volume relationships are populated correctly in the CMDB. * The performance of generic resource import is improved for large data loads. * SSM-GetS3Object data collection enables consistent Running Processes refresh on servers. * The SG-AWS-EKS-FULL scheduled import job loads all EKS data without transformation errors. * Server name is updated when EC2 privateDnsName value changes. * The SG-AWS-EKS-FULL job loads EKS data without the "String object would exceed maximum permitted size" error. * Service Account is retired correctly during record removal. * SgGetInventoryDataSourceUtils definition is now available. * The Image-Id datasource no longer has cross-account access by assuming roles. * Service Account credential mapping is removed. * The performance of the SendCommand datasource is improved. {#store-platcap-rn-service-graph-connector-aws__ul_m4m_3tw_l3c} Version 2.12.1 - October 2025 : Fixed * Duplicate SQL instances: Resolved an issue where duplicate MSFT SQL instances and application CI relationships were created via the SG-AWS integration. * Record removal logs: Fixed inconsistent return values that caused undefined counts in the logs generated by the record removal utility. * Generic tag SNK: Corrected the Source Native Key (SNK) for generic tag resources. {#store-platcap-rn-service-graph-connector-aws__ul_wp4_mvt_ygc} Changed: Restricted menu items: Added admin-restricted AWS menu items to the Service Graph Connectors application menu. {#store-platcap-rn-service-graph-connector-aws__latest-store-platcap-rn-service-graph-connector-aws} {#store-platcap-rn-service-graph-connector-aws__latest-store-platcap-rn-service-graph-connector-aws} Version 2.11.0 - August 2025 : * New: AWS tag ingestion: Added support for the ingestion of tags for AWS Generic Resources using the SGC-AWS data source. * Changed: * Updated the sys_id of the YAML on the AWS Create connection page in SGC Central. * Enhanced CMDB discovery for numerous AWS classes: * Service Account, Cloud Subnet, Cloud Resource, Security Group, Hardware Template, Docker Container, and Docker Images * Network, NIC, Images, Storage Mapping, and VM Instance * DynamoDB, Endpoint Vnic, IP Address, and Kubernetes Clusters * Cloud Gateway, Cloud Hardware Type, Cloud LB, and Cloud Object Storage * Availability Zone and Cloud DB {#store-platcap-rn-service-graph-connector-aws__ul_xlb_1l5_bgc} {#store-platcap-rn-service-graph-connector-aws__ul_zj4_zk5_bgc} Version 2.10.1 - May 2025 : * New: * Introduced support for Amazon Redshift database. * Implemented IMDSv2 support for security compliance. * Changed: * Improved Server Record Accuracy with IP-based discovery when deep discovery is enabled. * Modified the table mappings for the Cloud OS image for improved flexibility in managing cloud OS images. * Fixed: Updated the server record to use the server hostname for the name attribute, preventing merge issues caused by IP address reuse. Version 2.9.0 - February 2025 : * New: * Introduced multi-threading for faster deletion of most Configuration Items (CIs). * Optimized oversized payloads to improve performance and reduce loading time. * Enhanced SendCommand functionality to automatically populate critical database attributes into corresponding CIs in the CMDB. * Aligned with Cloud Discovery for comprehensive hardware type information in the CMDB. * Changed: Upgraded the netstat command functionality for compatibility with various Linux distributions. Version 2.8.0 - October 2024 : New: Addressed the gap for missing life cycle management of configuration items (CIs). Version 2.7.1 - September 2024 : Fixed: SGC Central - AWS EKS EC2 resources page was updated. Version 2.7.0 - August 2024 : * New: * Enabled parallel loading feature for SG-AWS-Tags and SG-AWS-Image-Private data sources. * Added relationship between availability zones and virtual machines. * Implemented support for VPC and subnet sharing across service accounts. {#store-platcap-rn-service-graph-connector-aws__ul_vym_4nh_ccc} * Fixed: * Fixed an issue in multi-instance setups where EC2, VPC, or subnet configuration items (CIs) were marked as retired after upgrading the connector to version 2.6.0 or later versions. * Added the mapping of the Fully Qualified Domain Name (FQDN) value to the fqdn field. * Added an appropriate error message in the diagnostic results when a test fails due to an incorrect AWS region configuration property. * Fixed inconsistency between the "State" and "Install Status" fields. * Fixed application of the SG-AWS-EC2 post-script changes for the existing multi-instance records. {#store-platcap-rn-service-graph-connector-aws__ul_jtn_pnh_ccc} Version 2.6.1 - May 2024 : * New: * SG-AWS-Software-Inventory data sourcememory improvements * Performance improvement for fetching tags * The connector now avoids calling the SG-AWS-SendCommanddata source when the details for the S3 buckets are not populated {#store-platcap-rn-service-graph-connector-aws__ul_oj4_cyn_2bc} * Fixed: * FixedHardware consolidation data source functionality for multi-instance connections * Fixed the diagnostic tool for testing the S3 bucket setup * Fixed empty software names causing partial payload in the SG-AWS-Software-Inventory data source {#store-platcap-rn-service-graph-connector-aws__ul_w3n_dyn_2bc} Version 2.4.0 - February 2024 : * New: * Added support for additional attributes in Cloud organization Unit, Cloud organization, Cloud Service Account, and Account Tags for ITOM Cloud Account Management. * Populated reference to "Configuration Item" in the Cloud Mgmt Network Interface \[cmdb_ci_nic\]table for all VMs. {#store-platcap-rn-service-graph-connector-aws__ul_jw2_rh5_21c} * Fixed: * Fixed the 'beyond the size limit' issue raised by the Flow Designer action for Software Inventory and EKS. * Fixed data inconsistencies for EKS. {#store-platcap-rn-service-graph-connector-aws__ul_i31_sh5_21c} Version 2.3.0 - November 2023 : * New: * Added ability to populate the generic cloud resources without CMDB classes to the Cloud Resource \[cmdb_ci_cmp_resource\] table. * Added database deep discovery for virtual machines (VMs) to fetch metadata such as MySQL version numbers for databases in the EC2 instances. * Implemented bringing your own license (BYOL) that updates the license type in the Key Value \[cmdb_key_value\] table to analyze licenses. * Optimized deletion strategy. * Added support for handling retired CIs in EKS components (pods, services, volumes, and so on.) * Scoped IAM permissions and fixed S3 permissions following least privilege principles. {#store-platcap-rn-service-graph-connector-aws__ul_my3_xvx_dzb} * Fixed: * Fixed the infinite loop issue in the SG-AWS-Software-Inventory data source . * Fixed the in-use status from SG-AWS-Network-Interface data source not mapping to the In Use column in the Cloud Mgmt Network Interface \[cmdb_ci_nic\] table. {#store-platcap-rn-service-graph-connector-aws__ul_dvc_yvx_dzb} Version 2.2.1 - September 2023 : * Fixed: * Populate Name for Kubernetes Namespace records. * Fixed the relationship between Cloud Management N/W Interface and virtual machines. * If database name isn't set in AWS then use objectid to map name in the Cloud Database. {#store-platcap-rn-service-graph-connector-aws__ul_q3w_jm1_qyb} Version 2.2.0 - August 2023 : * New: * Added Elastic Kubernetes Service (EKS)discovery * Added ability to populate EC2 hostname via sendcommand * The STS AssumeRole API is now called only for accounts that are associated with the AWS Config aggregator and not for all member accounts {#store-platcap-rn-service-graph-connector-aws__ul_ymr_km1_qyb} Version 2.1.0 - July 2023 : Fixed: Issues related to support AWS GovCloud regions. Version 2.0.0 - May 2023 : * New: * Added support for multi-organization (multi-instance) * Single or standalone account support * AWS key rotation * Server classification {#store-platcap-rn-service-graph-connector-aws__ul_xb2_5kj_mxb} * Changed: Performance improvement on the deleted resources and the Tag API Version 1.6.1 - December 2022 : * Fixed: * Handle the throttling error on calling Config and List API. * Fix the ListAccounts error when ServiceNow user is created in a designated account. * Handle the duplicate records created with cloud discovery. * DescribeImage API wasn't handling the large payload. * Fixed Software inventory empty import records when the central aggregator isn't setup. {#store-platcap-rn-service-graph-connector-aws__ul_zw5_vkj_mxb} Version 1.5.0 - August 2022 : * Fixed: * Remove designated account dependency on the management account. * Added missing CIs attributes. * Optimized performance. {#store-platcap-rn-service-graph-connector-aws__ul_pwg_zj1_h5b} Version 1.4.2 - June 2022 : * New: Get the list of accounts from designated accounts by setting up IAM permissions that are necessary to go to the management account. * Fixed: * Fixed missing hardware and server attributes * Optimized sendCommand processing {#store-platcap-rn-service-graph-connector-aws__ul_ntf_vrt_qtb} {#store-platcap-rn-service-graph-connector-aws__ul_wfy_trt_qtb} Version 1.4.1 - May 2022 : * New: * Add Serial Number in to cmdb_ci_server * Add Process Info and relate it to cmdb_ci_server * Add TCP connections to cmdb_ci_server * Add Cloud Formation Template (CFT) to include SSM Document for SG-AWS-RunShellScript, SG-AWS-RunPowerShellScript * Update serviceNow user CFT script to include privileges for SSM SendCommand, S3 access.