Create a catalog request to reclaim enterprise assets

Create a catalog request to efficiently reclaim enterprise assets when an employee leaves an organization or moves to a different role.

Avant de commencer

Role required: any employee in your organization.

Procédure

1. Navigate to the Service Catalog application.
2. On the Service Catalog page, enter Reclaim asset in the Search catalog field on the right-hand side of the page.
3. Select Reclaim Asset.
4. On the form, fill in the fields.

   Tableau 1. Reclaim Asset form

   Fields	Description
   Requested by	The role of the person who is creating this request. Select from the following options: HR Manager User Asset Manager (only if the request is being created by the enterprise_asset-manager role or the asset role)
   Requested for	Name of the person for who you are submitting the catalog request. Remarque : This field is not mandatory if the request is being created by the enterprise_asset_manager role.
   Employee separation	Whether the person for who you are submitting the asset reclamation is leaving the organization or moving to a different role.
   Asset	Assets assigned to the person for who you are submitting the asset reclamation.
   Reclaim date	The date by which you want the asset reclaimed by. You can enter today's date or a date in the future.
   Reclaim method	The method you intend to use to collect the assets from the departing employee. You can pick up the assets, the employee can drop them off, or ship them to the organization.
   Legal hold method	If the assets need to be kept on hold because of any legal reasons.
   Notes/Special instructions	Any instructions that you may want to mention.

5. Select Submit.
   The enterprise asset reclamation request is created. Once the request is created, the enterprise_asset_technician role navigates to the Enterprise Asset Workspace to view the reclamation line and complete the tasks. For more details, see Close an enterprise asset reclamation request.