Submit a recall order for your enterprise assets

Submit a recall order to initiate the replacement, repair, or retirement of enterprise assets that have been recalled by the asset vendor. You can also choose to provide your users with additional instructions on how to operate your recalled enterprise assets.

Avant de commencer

Role required: sn_eam.enterprise_asset_manager

Pourquoi et quand exécuter cette tâche

Remarque :

You can include multiple enterprise assets in a single recall order. However, all enterprise assets must be associated with the same model.

Procédure

1. From the Enterprise Asset Workspace, open the Inventory view.
2. On the Recall orders tab, select New.
3. On the Create New Enterprise Recall Order form, fill in the fields.

   Tableau 1. Create New Enterprise Recall Order form

   Field	Description
   Recall source	Source of the enterprise asset recall.
   Remediation	Action that you are going to take on the recalled enterprise assets, based on the remediation option that is recommended by the asset vendor in the corresponding recall notification. Select one of the following options: Repair: Option to repair the recalled enterprise assets. Replace: Option to replace the recalled enterprise assets with new assets. Retire: Option to retire the recalled enterprise assets. Notation: Option to provide users with additional instructions on how to operate the recalled enterprise assets. If you select this option, the Recall remediation instruction field appears below the Serial numbers field. In the Recall remediation instruction field, enter the additional instructions.
   Models	Models that the recalled enterprise assets are associated with. You can select one or more models from the list.
   Serial numbers	Serial numbers that identify each recalled enterprise asset. This field is optional. To include multiple enterprise assets in this recall order, enter all associated serial numbers using one of the following options: Serial number range, such as SN001-SN010 Comma-separated list of individual serial numbers, such as SN020, SN038, SN054 Comma-separated list of both serial number ranges and individual serial numbers, such as SN001-SN010, SN202, SN038, SN100-SN110 If you do not enter any serial numbers, all enterprise assets that are associated with the model specified in the Model field are included in this recall order. Remarque : If you specify any serial numbers on a recall order, you cannot specify any vehicle identification numbers (VINs) on the same order.
   Location	Location in which the recalled enterprise assets reside.
   Recall notice number	Identification number of the recall notification that was sent by the asset vendor.
   Remediate by	Date by which the action that you selected in the Remediation field must be completed.
   VINs	Vehicle identification numbers (VINs) that identify each recalled enterprise asset. This field is optional and applicable only to automotive enterprise assets, such as cars and mopeds. To include multiple automotive enterprise assets in this recall order, enter all associated VINs using one of the following options: VIN range, such as 3VWSB81H8WM210368-3VWSB81H8WM210370 Comma-separated list of individual VINs, such as 1B7HF13ZX1J572139, JH4KA8150MC012098 Comma-separated list of both VIN ranges and individual VINs, such as 4JGAB54E81A277648-4JGAB54E81A277650, 1GNDX03E03D188446, KM8SC73E94U774838 If you do not enter any VINs, all enterprise assets that are associated with the model specified in the Model field are included in this recall order. Remarque : If you specify any VINs on a recall order, you cannot specify any serial numbers on the same order.
   Include child locations	Option to include the child locations of the location that you specified in the Location field.
   Additional info	Additional information about the recall order.

4. Select Save.

Résultats

• The Acknowledge Recall button appears.
• The Recalled Assets and Recalled Tasks tabs are shown.

Que faire ensuite

Acknowledge enterprise assets in the recall order.