Submit a Return Merchandise Authorization (RMA) order for your defective enterprise assets

Submit a Return Merchandise Authorization (RMA) order to initiate the replacement or repair of your defective enterprise assets.

Avant de commencer

Role required: asset or inventory_user

Pourquoi et quand exécuter cette tâche

Remarque :

You can submit RMA orders for serialized enterprise assets only.

Procédure

1. Navigate to All > Service Catalog > Enterprise Asset Lifecycle.
2. From the list of available Enterprise Asset Lifecycle catalog items, select Enterprise RMA Order.
3. In the Enterprise RMA Assets list on the Enterprise RMA Order form, select Add.
   The Add Row dialog box opens.
4. Facultatif : In the Stockroom field, search for and select the stockroom that the defective enterprise asset is located in.

   By selecting a stockroom, you can narrow down the list of enterprise assets that you can search and select from in the Enterprise asset field (step 5).

   If you do not select a stockroom, this field populates automatically based on the enterprise asset that you select in the Enterprise asset field (step 5).

5. In the Enterprise asset field, search for and select the defective enterprise asset that you want to replace or repair through this RMA order.
6. Select Add.
   The dialog box closes and the defective enterprise asset is added to the list of Enterprise RMA Assets.
7. Repeat steps 3 to 6 for each defective enterprise asset that you want to replace or repair through this RMA order.
   Remarque :

   You can add up to 50 enterprise assets to a single RMA order.
8. Select Submit.

Résultats

After the RMA order is submitted successfully, you are automatically redirected to the Service Catalog home page. A confirmation message then appears with the RMA order number, which you can use to track and manage your RMA order.