Use Advanced Shipment Notification

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 3 minutes de lecture

    • Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.

    Avant de commencer

    • Download the ASN template and share it with the vendor for completion.
    • Before importing asset records using the ASN template, validate the following data requirements:
      • The model ID provided in the template is defined in your ServiceNow instance.
      • The shipping address in the template matches the shipping address in the Location [cmn_location] table.

      • The shipping carrier in the template is available in the Shipping carrier [sn_itam_shipping_carrier] table.

      For more details on all ASN data validations, see Advanced Shipment Notification (ASN).

    Role required: ham_admin, ham_user, procurement_admin, asset, sn_hamp.ham_asn_admin, or admin

    Pourquoi et quand exécuter cette tâche

    Remarque :

    If the asset records that you want to create belong to model categories linked to a CI class with identification rules defined for fields like the Asset tag, Serial number, or MAC address, you must provide details for at least one of these fields in the ASN template. Otherwise, the asset record isn't created. For example, if identification rules are defined for the Serial number and MAC address, you should provide a value for either of these fields.

    The identification rules for a CI class are defined in the CMDB Identification and Reconciliation engine (IRE). For more details, see Identification rules and Create a CI identification rule. These rules help to uniquely identify the asset through these required fields and maintain accurate asset records.

    Procédure

    1. Navigate to Workspaces > Hardware Asset Workspace > Procurement.
    2. Select the Advance shipment tab.
    3. Select New.
      The Create New Shipment Notification Upload page appears.
    4. In the Name field, enter a unique name for the ASN upload.
    5. Select Attach file to upload the updated ASN template (.xlsx) that you received from your vendor.
      Remarque :
      If you don't have a sample ASN template, select Download template and share it with the vendor for completion.
      The ASN template includes fields such as:
      • Serial number: Unique identifier for the asset
      • Asset tag: Alphanumeric tag assigned by your organization for asset tracking
      • Vendor: Vendor from whom the asset was purchased
      • PO number: Number associated with the purchase order
        Remarque :
        This field isn't the vendor PO number.
      • Model id: Model number of the product
      • SVC contract end date: Warranty expiration date for the asset
      • Carrier: Shipping carrier name
      • Tracking number: Number to track the assets that are in transit
      Remarque :
      The OT entity and MAC address columns in the ASN template are used to create Operational Technology (OT) assets when the OT Asset Management application is activated.
    6. Select Import.
      • The system performs validations and the status of the shipment notification upload transitions as follows:
        1. Moves from Draft to Pending after the import is initiated.
        2. Progresses through the Extracting Rows and Importing stages as the system processes the data.
        3. Finalizes the process by updating the status to one of the following based on the outcome:
          • Completed: The import finished successfully without issues.
            Remarque :
            Even if some rows fail validation, the overall import status is marked as Completed. Error details for failed records are displayed in the Comment field on the Shipment Notifications Upload Stagings tab.
          • Failed: The system couldn’t complete the import process.
      • The Shipment Upload Result section summarizes the import by showing the number of records inserted, ignored, and skipped.
    7. Select the Shipment Notifications Upload Stagings tab to view the state all rows included in the ASN template.
      A row can have any of the following states:
      • Inserted- Indicates that the row passed all validations and was considered for asset creation.
      • Ignored- Indicates that the row failed one or more validations and was excluded from asset creation. Rows containing software licenses are also automatically excluded, as software licenses are not supported through ASN import.

      The Comment field displays error details.

    Résultats

    For rows validated successfully:

    • Asset records are created in the In Transit state.
    • Asset records are linked to their corresponding purchase order line items.
    • Purchase order statuses are updated to Pending Delivery.

    Que faire ensuite

    For rows that were ignored:
    1. Review the Comment field to identify specific errors or details for each ignored row.
    2. Resolve the identified issues within the ASN template.
    3. Create a Shipment Notification Upload record to import the updated template.