Manage RMA requests

Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.

After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.

To close an RMA request, you have to close each of its request lines separately. To close a line, you have to complete all the line's RMA tasks, and you must provide any necessary information about the line. You close a line by first closing its Assessment task. Then the defective asset is sent for either off-site or on-site repair. The line is closed after all these tasks are finished.

• Submit an RMA request
  Submit a Return Merchandise Authorization (RMA) request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.
• Closing an RMA request
  After you submit an RMA request for a defective asset, you must go through various tasks to finalize repairing or replacing the asset.

Concepts associés

• Work with hardware normalization
• Manage your inventory through pallet assets
• Manage loaner assets
• Donate assets to charity organizations
• Audit hardware asset inventory
• Reclaim hardware assets
• Manage the lifecycle of hardware models with calculated lifecycle templates
• Receive asset warranty details from Lenovo
• Manage stockrooms
• Track shipments using the integration framework
• Assess performance of Hardware Asset Management
• Manage refresh of assets using Zero Touch Refresh
• Configure the Total Cost of Ownership of assets
• Manage Hardware Asset Management subscriptions
• Manage repair of defective assets in your stockroom in the Hardware Asset Workspace
• Manage picking hardware assets within your stockroom for Hardware Asset Management workflows
• Manage hardware asset tasks using the Mobile Agent application
• Manage asset put away using the Hardware Asset Workspace
• Audit your hardware assets by using Asset Attestation

Tâches associées

• Manage asset bundles from your inventory
• Use Advanced Shipment Notification
• Create an inventory stock order request
• Create a disposal order
• Use a hardware asset request flow
• Request a Hardware Asset Refresh
• Manage your expiring contracts for leased hardware assets
• View RFID information of assets
• Track asset location using indoor maps
• Acknowledge receipt of assets on the Employee Center portal
• Update associated Decision tables for HAM flows