Raise issue related to your asset on the Employee Center portal

Get the issue related to your assets resolved by reporting the issue on the Employee Center portal.

Avant de commencer

Role required: Log in as an employee.

To view the My Assets option on the global header navigation bar of the Employee Center portal, the value of the enable_assets option must be set to true on the Additional options, JSON format field of the Employee Center menu record. For more details, see Enable or disable global header options.

Remarque :

The My Assets option requires the Hardware Asset Management application to be activated.

Procédure

1. View the assets that are assigned to you on the Employee Center portal.
   • Select My Assets in the global header navigation bar of the Employee Center portal.
   • View the list of assets from the Employee Profile.
     1. Select Profile on the global header navigation bar of the Employee Center portal.
     2. Select the Assets tab.
   The page displays all the hardware and consumable assets that are assigned to you.
2. For the asset for which you want to report an issue, select Raise issue.
3. On the form, fill in the fields.

   Tableau 1. Raise Issue form

   Field	Description
   Location	Location details of the asset.
   Who is affected?	Name of the user who is impacted by the issue with the asset. By default, this field is automatically populated with the name of the logged-in user. However, you can raise the issue on behalf of any other user.
   Urgency	Priority to be given to the issue. By default, this field is set to 3- Low. The other available values are: 1 - High 2 - Medium
   Short description	Brief information about the issue related to the asset. This field is required.
   Preferred methods of contact	Mode of communication preferred. The available methods of contact are: Email Phone Self-service Walk-in Chat Virtual Agent

4. Facultatif : Select the Add attachments icon () to attach any document related to the issue.
5. Select Submit.

Résultats

Your request is submitted successfully.

Que faire ensuite

You can view and track the submitted requests by selecting My Requests on the global header navigation bar of the Employee Center portal.