Service Reliability Management reference Rversion finale: Australia Mis à jour 12 mars 2026 1 minute de lectureReference topics provide additional information about administering Service Reliability Management. SRM roles and responsibilitiesRoles grant users access to different parts of the SRM console. Roles determine the actions that users can or can't perform in Service Reliability Management.Create team formRequest to create a team to start monitoring your services.Create a shift form in Service Reliability ManagementSet up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.Add service formCreate or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.Edit service details formEdit an existing service owned by your team.Set up escalation policies form in SRMEscalation policies define the order and conditions in which members or devices receive notifications.Domain separation and SRMDomain separation is supported for Service Reliability Management (SRM).Create change request formsFill out the fields in the forms to create a change task to implement a controlled process for modifying approved and supported actions for SRM.SRM incident statesIncidents can be in a few different states depending on how they are acted on.SRM alert statesAlert can be in a few different states depending on how they are acted on.SRM change request statesIncidents can be in a few different states depending on how they are acted on.CMDB service classesService Reliability Management (SRM) typically supports several Configuration Management Database (CMDB) service classes.Troubleshoot SRMFind answers to issues that you may encounter when using Service Reliability Management (SRM).
Service Reliability Management reference Rversion finale: Australia Mis à jour 12 mars 2026 1 minute de lectureReference topics provide additional information about administering Service Reliability Management. SRM roles and responsibilitiesRoles grant users access to different parts of the SRM console. Roles determine the actions that users can or can't perform in Service Reliability Management.Create team formRequest to create a team to start monitoring your services.Create a shift form in Service Reliability ManagementSet up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.Add service formCreate or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.Edit service details formEdit an existing service owned by your team.Set up escalation policies form in SRMEscalation policies define the order and conditions in which members or devices receive notifications.Domain separation and SRMDomain separation is supported for Service Reliability Management (SRM).Create change request formsFill out the fields in the forms to create a change task to implement a controlled process for modifying approved and supported actions for SRM.SRM incident statesIncidents can be in a few different states depending on how they are acted on.SRM alert statesAlert can be in a few different states depending on how they are acted on.SRM change request statesIncidents can be in a few different states depending on how they are acted on.CMDB service classesService Reliability Management (SRM) typically supports several Configuration Management Database (CMDB) service classes.Troubleshoot SRMFind answers to issues that you may encounter when using Service Reliability Management (SRM).