AI Service Graph Connector for Salesforce

The AI Service Graph Connector for Salesforce enables you to discover and import AI assets from your Salesforce environment into ServiceNow AI Control Tower.

The connector integrates with your Salesforce account to catalog AI systems, agents, models, and prompts. Usage data is automatically collected and populated into the AI Control Tower value dashboard, providing comprehensive visibility and governance of your AI operations.

Download apps from the Store

Visit the ServiceNow store website to download the AI Service Graph Connector for Salesforce application.

Supported ServiceNow versions

This connector is supported on the following ServiceNow releases:

Release	Status
Australia	Supported
Zurich	Supported
Yokohama patch 11	Supported

User Roles

You must have one of the following roles assigned.

Required Roles
sn_ai_disc.discovery_admin
sn_cmdb_int_util.sgc_admin

ServiceNow Prerequisites

Complete the following setup steps once when configuring the connector for the first time.

Note:

Updating data source access and clear cache is a prerequisite that needs to be completed only once, when setting up a new instance for the first time.

Update Data Source Access

The connector requires write permissions to the Data Source table to create data sources.

To enable data source creation:

1. Select Global from the application picker.
2. Navigate to Application Access.
3. Select the Can create, Can update, and Can delete check boxes.
4. Select Update.
5. Switch to the connector application scope.

Clear cache

Clear the cached data for the Data Source and Tables.

To clear the cache:

1. Navigate to System Definition > Background Scripts.
2. Enter the following script in the Run Script text box:

   GlideTableManager.invalidateTable('sys_data_source');
   GlideCacheManager.flushTable('sys_data_source');
   GlideTableManager.invalidateTable('sys_db_object');
   GlideCacheManager.flushTable('sys_db_object');
   

3. Select Run Script.
   Note:

   The script might take several minutes to complete. After completion, switch to the connector application scope.
4. After completion, switch to the connector application scope.

Data Mapping

AI Agents: alm_ai_system_digital_asset -> Model table (cmdb_ai_system_component_product_model)

Required Fields	ServiceNow (Target)	Salesforce (Staging)
Model ID	Model	model_id
Agent ID	Product instance identifier	agent_id
Version	External record reference	version_id
Status	State (install_status)	u_status
Quantity	Quantity	quantity
Vendor	Vendor	u_vendor
Company	Company	cleansed_manufacturer_ref
Source System	Source System	vendor
Asset Type	Model Category	asset_type

AI Models: alm_ai_model_digital_asset -> Model table (cmdb_ai_model_product_model)

Required Fields	ServiceNow (Target)	Salesforce (Staging)
Asset Type	Model category	asset_type
Foundation Model ID	Base model	foundation_model_identifier
Model	Model	base_model
Status	State (install_status)	u_status
External Reference ID	External record reference	id
Vendor	Vendor	cleansed_vendor_ref
Quantity	Quantity	quantity

AI Tools: AI subcomponent reference table (sn_ent_ai_tool) -> sn_ent_ai_system_subcomponent_m2m-> AI system/Model table (alm_ai_system_digital_asset)

Required Fields	ServiceNow (Target)	Salesforce (Staging)
Description	Description	description
Type	Type	type
Source Information	Source information	source
Name	Name	developername
Table Name	Target document table	tablename

AI Prompts: alm_ai_prompt_digital_asset -> Model table (cmdb_ai_prompt_product_model)

Required Fields	ServiceNow (Target)	Salesforce (Staging)
Model Name	Model	model
Description	Prompt information	description
Table Name	ServiceNow table	table_name
ID	External record reference	id

AI Agents Usage: sn_ai_disc_ai_usage -> AI system/Model table (alm_ai_system_digital_asset)

Required Fields	ServiceNow (Target)	Salesforce (Staging)
User	User	user
Time	Time	timestamp
Parent ID	Session ID	parentid
Total Invocations	Count	totalinvocations
Conversion Definition ID	AI system	conversationdefinitionid