Model Context Protocol Client

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Model Context Protocol Client

    The ServiceNow® Model Context Protocol Client (MCP Client) allows customers to access Model Context Protocol tools hosted externally and published through an MCP Server within the ServiceNow® AI Agent Studio. This integration facilitates the use of AI models managed outside the core ServiceNow platform, enabling enhanced AI-driven capabilities.

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    Configuration and Setup

    Customers can configure the MCP Client directly in AI Agent Studio by adding one or more MCP Servers. This setup is essential to connect to external model providers and utilize their AI tools effectively within the ServiceNow environment.

    Availability and Restrictions

    • Not all model providers are accessible for customers with in-country SKUs or those operating in specific regulated environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers.
    • Some AI products and features are region-specific or unavailable in regulated markets.
    • ServiceNow regularly updates availability details; customers should monitor relevant knowledge base articles for the latest information.

    AI Usage Considerations

    The MCP Client uses AI and machine learning, which inherently carry risks of producing incomplete or inaccurate outputs. Customers are responsible for validating AI-generated results, applying human oversight, and avoiding sole reliance on AI for critical decisions—especially in sensitive areas like healthcare, finance, legal, and security.

    Customers must comply with ServiceNow’s AI Acceptable Use Policy, which governs responsible AI utilization.

    Data Processing and Privacy

    • Using the MCP Client involves transferring customer data from individual ServiceNow instances to centralized environments, possibly in different geographic locations or third-party cloud providers (for example, Microsoft Azure).
    • Data handling follows ServiceNow’s internal policies and compliance standards to ensure security and privacy.
    • ServiceNow collects inputs, outputs, and edits from the application to improve AI technologies but provides customers with the option to opt out of future data collection.

    Practical Implications for ServiceNow Customers

    By leveraging the MCP Client, customers can expand their AI capabilities through external model providers integrated into AI Agent Studio. Proper configuration and awareness of regional and regulatory constraints are critical. Additionally, customers should implement rigorous validation and oversight processes to ensure AI outputs meet the organization's standards and compliance requirements.

    The ServiceNow® Model Context Protocol Client (MCP Client) enables you to access the Model Context Protocol tools that are hosted externally and published using an MCP Server in the ServiceNow® AI Agent Studio.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.