Exploring Now Assist Admin

Learn how Now Assist Admin brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist Admin, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.

Now Assist Admin overview

Now Assist is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. Generative AI features are based on the initial training and architecture.

A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. Now Assist products provide features and skills that are tailored to meet the needs of users in different workflows.

Now Assist framework

Now Assist products include some or all of the following foundational platform tools for Now Assist. For more information, see Now Assist skills in the Platform workflow.

• Administrators install plugins, manage skills, and analyze usage and performance with the Overview tab in Now Assist Admin.
• Users can take advantage of Now Assist skills by using the Now Assist panel on the instance.
• Use Now Assist in AI Search to generate answers for AI Search.
• Use Now Assist for Mobile to run generative AI skills in a mobile environment.
• Use Now Assist in Virtual Agent to create conversational catalog experiences and author topics that use LLM topic discovery.
• Developers can use the Generative AI Controller to integrate generative AI features in custom flows and conversations by using your own third-party large language model (LLM) licenses.

The following diagram shows what's available in the Now Assist framework.

Figure 1. Now Assist framework

Now Assist benefits

Benefit	Feature	Users
Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles.	Now Assist in AI Search	Everyone
Install and configure Now Assist applications and the skills they provide.	Now Assist Admin console	Administrators
Choose which skills to turn on, and which users can access them.	Now Assist Admin console	Administrators
Monitor the usage and performance of generative AI features and capabilities offered under Now Assist.	Now Assist Analytics	Administrators
Access generative AI skills in context through a user-friendly interface.	Now Assist panel	Everyone
Use Now Assist skills on mobile devices.	Now Assist for Mobile	Everyone
Customize your workflows and use your own third-party LLM license.	Generative AI Controller	Administrators or developers
Use Now Assist in other platform features.	Now Assist skills in the Platform workflow	Administrators or developers
Monitor Now Assist consumption on your instance.	Monitoring Now Assist usage in Subscription Management	Administrators