Now Assist

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist

    Now Assist by ServiceNow leverages generative AI to boost user productivity and efficiency through conversational and proactive experiences. Availability of features, AI skills, workflows, and agents depends on your license tier and regional restrictions. It supports configuration, analysis, and customization via the ServiceNow AI Platform and Generative AI Controller.

    Show full answer Show less

    Key Features

    • Generative AI Capabilities: Enables enhanced user interactions and automation using AI models.
    • Configuration and Analysis: Tools to configure AI features, monitor performance, and customize experiences.
    • Model Updates: Continuous updates to Now LLM Service models ensure improved AI functionality.
    • Data Usage and Roles: Clear policies on user roles, data handling, and domain separation for secure AI use.

    Regional and Compliance Considerations

    Some AI features and model providers are restricted or unavailable in certain countries, government-regulated environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or self-hosted instances. Customers should verify feature availability per their region and environment and review relevant ServiceNow Knowledge Base articles for updates.

    AI Limitations and Responsible Use

    Now Assist uses evolving AI and machine learning technologies that may not always generate accurate or appropriate outputs. Customers are responsible for testing, validating, and supervising AI-generated results, especially in high-impact domains such as healthcare, finance, legal, and security. Reliance solely on AI outputs for decision-making is discouraged. Use of Now Assist must comply with ServiceNow’s AI Acceptable Use Policy.

    Data Processing and Collection

    Using Now Assist involves transferring data from customer instances to centralized ServiceNow environments, possibly across regions or through third-party cloud providers like Microsoft Azure. Data handling follows ServiceNow’s strict internal policies and CORE Compliance Portal standards. ServiceNow collects inputs, outputs, and edits from the application to enhance AI technologies but allows customers to opt out of future data collection at any time.

    ServiceNow® Now Assist uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows and AI agents. For more information see ServiceNow product tiers.

    See https://www.servicenow.com/community/now-assist-articles/now-assist-quick-start-guide/ta-p/2685044 to read about the foundation of generative AI at ServiceNow®.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.