Sample standard catalog item

A standard catalog item displays a form that users can fill in to create requests, such as a form to request an item or service. Standard catalog items make use of the Request table and produce a request record. In addition, generated request items are linked with a workflow, a catalog task, and any related approvals. Using standard catalog items, users can add multiple items to a cart and generate a request for each requested item. Use a catalog item when you want the service catalog form to generate a request, complete with a workflow, approvals, tasks, etc.

For example, an employee can fill in a catalog item form to request time-off for a holiday. After submitting the form, a request is created for a manager to approve or reject.

Example standard catalog item

The following provides an example of a standard catalog item to request a parking permit.