Install ATF troubleshooting agent

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Install the Now Assist for Creator application from the ServiceNow Store to get the ATF troubleshooting agent application.

    始める前に

    • Review the Now Assist for Creator application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • The default model provider for ATF troubleshooting agent is Anthropic Claude on AWS.

    Role required: admin

    手順

    1. From the Now Assist for Creator application page on the ServiceNow Store, select Buy.
    2. After approval has been granted, on your instance, navigate to All > System Applications > All Available Applications > All.
    3. Using the search bar, search for the Now Assist for Creator application (sn_now_creator).
    4. Select Install.
    5. Enable the ATF troubleshooting agent skill:
      1. Navigate to Admin > Now Assist Admin.
      2. Go to the Now Assist Skills tab and select Creator.ATF troubleshooting agent is listed as Now Assist for Creator skills.
      3. Select Turn on to enable the skill.
      The skill is enabled for all users.