Create a skill

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 3분

    • Create a custom skill for Now Assist. Creating a custom skill enables you to have greater flexibility with Now Assist's generative AI capabilities.

    시작하기 전에

    Role required: sn_skill_builder.admin

    프로시저

    1. Navigate to All > Now Assist Skill Kit > Home.
    2. Select Create new skill.
    3. On the form, fill in the fields.

      New skill modal in Now Assist Skill Kit.

      표 1. New skill form
      Field Description
      Skill name A name for the skill.
      Description A description of the skill.
      Default provider Available providers:
      • Now LLM Service
      • External LLM

        You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform.

        • Spokes
        • Custom LLM

          For more information on setting up a custom large language model (LLM), see

      Available prebuilt spokes that enable you to connect with an external LLM:
      • Microsoft Azure OpenAI Generative AI Spoke
      • OpenAI Generative AI Spoke
      • Aleph Alpha
      • WatsonX
      • Google Gemini (MakerSuite and Vertex AI)
      주:
      The spokes don't consume Integration Hub transactions. The spokes consume assists.
      Provider API The provider of the API for your chosen LLM.
    4. Select how you want to create the prompt for the skill.
      • Write from scratch
      • Choose one from library
        1. Find the prompt that you want to use.
        2. Select View.
        3. Select Use prompt.
      • Use an AI-generated prompt
      Guided set up for Now Assist Skill Kit
    5. Select Next.
    6. 옵션: Add skill inputs and outputs.
    7. Select Go to summary.
    8. Select Finish.

    다음에 수행할 작업

    After you create the skill, you must configure it. To learn more about configuring a skill, see Configure a skill prompt.

    If you don't need to set any configurations for your skill, you can create your skill prompt and tools. To learn more, see Create a prompt and Add a tool.