Task SLA

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Create one or more Service Level Agreement (SLA) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.

    시작하기 전에

    Role required: Not applicable

    주:
    Task SLAs are automatically generated by the SLA engine when records from task-based tables (like Incident, Problem, Change Request, etc.) meet the conditions defined in SLA definitions.

    프로시저

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Task SLAs.
    2. Select New.
      For detailed information on Task SLA, refer Create an SLA definition.