Playbook Assist

Get started

ExploreLearn more about what Playbook Assist supports	ConfigureEnable Playbook Assist for an instance
Generate playbooksGenerate playbooks	ReferenceLearn about the roles required to use Playbook Assist

Important:

Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.

Troubleshoot and get help

• ServiceNow Community
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support

AI limitations

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

Data processing

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

Data collection

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

For more information, see the Now Assist documentation.

• Exploring Playbook Assist
  Use Playbook Assist to generate a playbook from text, an image or both. For example, you can upload an image of a business process you've outlined on a whiteboard or in diagramming software, describe more details of the process, and generate a playbook from those combined inputs. Playbook Assist is part of the Now Assist for Creator application.
• Configuring Playbook Assist
  Enable Playbook Assist skills in the Now Assist for Creator application so that you can get started with building playbooks faster.
• Generate a playbook
  Provide an image, text, or both inputs to Now Assist to generate a playbook.
• Playbook recommendations
  Get AI-generated recommendations for placeholder activities. The system generates recommendations based on an activity’s name and description.
• Playbook Assist reference
  Reference topics provide additional information about configuration properties, roles, and more.