Now Assist Analytics indicators

Indicators for Now Assist Analytics include information about generative AI log metadata, deflection events, deflection event activities, deflection rate, and more.

To access these indicators, navigate to Platform Analytics Administration > Indicators. You must have the Now Assist Analytics Admin [sn_na_analytics_admin] role to access the indicators.

These indicators measure data on daily intervals. Data is only available for dates before the current date. If you want to see results from the current day, you must wait until the next day.

Now Assist Analytics indicators

Now Assist Analytics indicators on your instance provide details about deflection events and activities, deflection rate, skill acceptance rate, and so on. The following table lists the indicators that are included in Now Assist Analytics, along with breakdowns and indicator sources.

Tabela 1. Now Assist Analytics indicators

Indicator	Indicator type	Breakdowns available	Indicator source table	Application
Daily GenAI Deflection Events	Automated	By Deflection Source By Deflection Event Outcome By Deflection Event Outcome Type By Query Resolution Status By Deflection Log Source	Now Assist Analytics Deflection Event [sn_na_def_event]	Now Assist Analytics
Daily GenAI Deflection Event Activities	Automated	By Deflection Event Activity Feedback By Deflection Event Activity Type By Deflection Event Activity Direction By Deflection Source By Deflection Log Source	Now Assist Analytics Deflection Event Activity [sn_na_def_event_activity]	Now Assist Analytics
Daily GenAI Log Metadata	Automated	By Feedback By response accepted without edits By Skills Config By Skill Family	Gen AI Log Metadata [sys_gen_ai_log_metadata]	Now Assist Analytics
GenAI Actions per day	Automated	By Skills Config By GenAI Feature By Skill Family By Generative AI Skill Execution Modality	Generative AI Usage log [sys_gen_ai_usage_log]	Now Assist Admin console
Number of users who used GenAI actions per day	Automated	By Skills Config By GenAI Feature By Skill Family By Generative AI Skill Execution Modality	Generative AI Usage log [sys_gen_ai_usage_log]	Now Assist Admin console
Acceptance rate	Formula	By Skills Config	Gen AI Log Metadata [sys_gen_ai_log_metadata]	Now Assist Analytics
Acceptance rate without edits	Formula	By Skills Config	Gen AI Log Metadata [sys_gen_ai_log_metadata]	Now Assist Analytics
Deflection Rate (Self-Solved Performance)	Formula	By Deflection Source	Now Assist Analytics Deflection Event [sn_na_def_event]	Now Assist Analytics