Activate Now Assist panel enhanced chat

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You must activate Now Assist panel enhanced chat before using it.

    Antes de Iniciar

    Role required: sn_nowassist_admin.nsa_admin

    Procedimento

    1. Navigate to All > Conversational Interfaces > Assistants.
    2. On the Assistants page, select Now Assist Panel - Platform (default).Assistants screen for selecting Now Assist panel
    3. On the Now Assist Panel - Platform (default) page, select Display experience.Now Assist panel - Platform (default) screen.
    4. Select the Add agent experiences drop-down menu and then select Unified Navigation app shell.
    5. Select the ellipsis to change the chat experience from standard chat to enhanced chat.Display experience screen.
      Importante:
      Switching to enhanced chat is permanent and can't be undone after you have selected Save and then Save and continue.
    6. On the Edit chat experience screen, select Enhanced chat.Edit chat experience screen.
    7. Select Save.