Agentic workflows in Now Assist for Service Exchange

  • Release version: Australia
  • Updated July 3, 2026
  • 1 minute to read

    • Agentic workflows in Now Assist for Service Exchange help users complete tasks and get product information. These workflows include registration assistance and product documentation answers.

    Table 1. Available agentic workflows for Service Exchange AI agent collection
    Agentic workflow name Description Available AI agents
    Service Exchange onboarding Assists the provider with the consumer registration process, including step-by-step guidance, error checks during registration, and support for resolving any errors.
    • Registration Initiator AI agent
    • Registration Error Monitor AI agent
    Service Exchange Knowledge Assistant Helps users get answers to Service Exchange questions, grounded in documentation that matches the Service Exchange version installed on the instance. It also provides source links for every answer so users can verify the underlying documentation.

    Service Exchange Knowledge Assistant AI agent