Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection service test and repair agentic workflow

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Telecommunications, Media and Technology (TMT) AI Agent Collection Service Test and Repair Agentic Workflow

    The service test and repair agentic workflow enables customers to resolve issues through a structured team of agents. It automates the processing of task requests linked to specific test groups and generates repair tasks for any failed test runs. This workflow operates in the background, updating work notes without requiring user input.

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    Key Features

    • Supports key tables such as Incident, Change Request, Domain Order, Order Task, and Service Problem Case.
    • Requires the role sntmtagenticai.testandrepairtelecomserviceaiagent for access.
    • Allows duplication and customization of the agentic workflow, with an emphasis on activating triggers for autonomous operation.
    • Utilizes role masking to control access based on specific user roles, which must be configured properly.

    Key Outcomes

    Customers can efficiently manage service issues by leveraging the autonomous service test and repair workflow, reducing manual intervention and accelerating resolution times. Accessing and testing the workflow is streamlined through the AI Agent Studio, enhancing overall service performance.

    Use the service test and repair agentic workflow to run the test groups that are mapped to a task.

    Service test and repair overview

    Resolve the customer issues using a team of agents in the service test and repair agentic workflow. This agentic workflow processes task requests that require to run the test groups that are mapped to a task and create repair tasks for the failed test runs. This workflow also updates the consolidated summary in work notes and runs autonomously in the background without any user interaction.

    The service test and repair agentic workflow supports these tables:
    • Incident
    • Change request
    • Domain order
    • Order task
    • Service problem case

    Role required: sn_tmt_agentic_ai.test_and_repair_telecom_service_ai_agent

    To modify the service test and repair agentic workflow Duplicate an agentic workflow, and adjust the settings according to your requirements.

    Important:
    In the Edit trigger form, make sure that the Active button is turned on to enable the AI agent to trigger autonomously.

    Role masking

    Required role: sn_tmt_agentic_ai.test_and_repair_telecom_service_ai_agent

    Agentic workflows and their AI agents use role masking to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.

    Service test and repair agentic workflow

    To access the agentic workflow:
    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select Service test and repair.

    To create an agentic workflow, see Create an agentic workflow.

    Testing the agentic workflow

    To access the use case testing page:
    1. Navigate to All > AI Agent Studio > Testing.
    2. On the Overview page, select Start manual test.

    To test the use case, see Manually test the execution of an agentic workflow.

    AI agents used in the Service test and repair agentic workflow

    The following AI agents are used to execute the instructions for the agentic workflow.

    To create an AI agent, see Create an AI agent.

    AI agent AI agent role
    Task information collector AI Agent V2 Collects task information and validates the given task.
    On demand service tester AI Agent V2 Creates a diagnostic task based on the inventory specifications for a service problem case and execute a test groups.
    Service repair AI agent V2 Creates the repair task for the test runs.