Configure the insights card variables

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the variables in the insights card.

    Before you begin

    Role required: sn_telecom_c360.admin

    Procedure

    1. Navigate to All > Telecom Customer 360 > Guided Setup and select Get Started.
    2. Select 360 Cards > Insights.
    3. Modify the following variables.
      Variable name Description
      Enable proactive trigger This variable is enabled by default. If this variable is inactive, the insights are not automatically generated when you open the customer or consumer account. After you open the account, select Generate telecom customer 360 insights to generate the insights for the account.