Configuring the phone channel

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Configure phone support for customers with Computer Telephony Integration (CTI) and OpenFrame.

    Create an OpenFrame configuration
    This configuration specifies the OpenFrame window settings as well as the URL to be launched within OpenFrame.
    Configure OpenFrame events
    Use OpenFrame events to achieve better integration between Advanced Work Assignment (AWA) and Computer telephony integration (CTI) and aide in improved call routing.