Configure Walk-up Experience notifications

As an administrator you can create and use notifications to notify requesters about events that impact them while they are getting their issue addressed through walk-up experience. Requesters are notified of online appointments they have taken or when their issue is assigned to a store representative by email.

Before you begin

Role required: admin or sn_csm_walkup.walkup_admin

About this task

Walk-up Experience includes several base-system notifications that you can use or customize to notify walk-up visitors about specific information and interactions.

Table 1. Walk-up Experience notifications

Notification	Description
Walk-up Abandoned	Notifies when a walk-up interaction is closed.
Walk-up Threshold Notification	Notifies visitors when they are close to being next in line for support.
Walk-up Assigned	Notifies when an interaction is assigned to a technician.
Walk-up Closed	Notifies when an interaction is closed.

Procedure

1. Navigate to All > CSM Walk-up Experience > Administration > Notifications.
2. Click an available walk-up notification to view basic properties, as well as information about when to send it, who will receive it, and what the notification will contain.
3. To modify a walk-up notification, edit any of the form fields.
4. To create a new walk-up email or push notification, click New and

   refer to Create an email notification or Create a push message.

   For complete information regarding using the System Notification application, refer to Notifications.