Configure an email subject line prefix

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Users with the system administrator role can configure a prefix to include in an email subject line that creates a case.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Customer Service > Administration > Properties.
    2. In the Email subject prefix format for new case field, enter the prefix.
      The default prefix is Case:.
    3. Click Save.