Customer Contracts and Entitlements reference

Reference topics provide additional information on service contract life cycle and forms available within the Customer Contracts and Entitlements application.

• Service contract life cycle
  A service contract goes through the various states in each phase of its life cycle.
• Service contract form
  The Customer Contracts and Entitlements application uses the Service contract form to create service contracts.
• Service contract line form
  You can create service contract lines in the Customer Contracts and Entitlements application by using the Service Contract Line form.
• Entitlement form
  The Entitlement form can be used to create entitlements in Customer Contracts and Entitlements.
• Sold Product Covered form
  The Customer Contracts and Entitlements application uses the Sold Product Covered form to add sold products or install base items that are covered to the Customer Contracts and Entitlements entities.