Associate install base items with account consumers

Enable customer service managers to track the instances provisioned by associating install base items with account consumers.

Before you begin

Role required: sn_customerservice_manager

Procedure

1. Navigate to All > Customer Service > Products > Install Base Items.
2. Select an item that does not have a consumer associated to it yet.
3. Either add an existing consumer or a new one.

   Table 1. Actions and procedure

   Action	Procedure
   Add an existing consumer	In the Consumer field, click the Lookup using list icon (). Select a consumer from the list.
   Add a new consumer	In the Consumer field, click the Lookup using list icon (). Click New. On the Consumer form, fill in the fields. Click Submit.

4. Click Update to save your changes.