Community Service Portal

The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.

The Community Service Portal is designed to allow you to have control over the behavior of your portal and help create an attractive and engaging user experience.

To customize this portal, navigate to Service Portal > Portals and click Community.

• Configure Community Service Portal header menus
  Configure Community Service Portal header menus to create a consistent user experience across all your end-user facing service portals using a modern interface and a unified navigation menu structure.
• Make an announcement to community members
  Global announcements appear in the banner and broadcast messages to all community members. Forum announcements appear in the Announcements section on the forum page. You can also send the announcement by email.
• Add featured content in a community
  Add or edit featured content in a community to appear in the Featured Content section on the community homepage, forum homepage, or both.
• Email a community user
  Send a private message to a community user directly from the community.
• Community pages that support SEO data
  To improve search results for community members using external search engines, the Communities application generates SEO meta tags and injects the tags into questions, topics, forums, and other page types.