Tables used by consumer profiles

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Customer Service Management (CSM) introduced consumer profile (sn_csm_consumer_profile) column on Case, Sold Product, Install Base Item, and Interaction tables to identify and differentiate profile-specific data to be used by industries for different use-cases.

    Table 1. Tables and plugins
    Plugin Tables Column added
    Customer Service Base Entities

    [com.snc.cs_base]

    		 Case

    [sn_customerservice_case]

    		 Consumer Profile

    [consumer_profile]
    Sold Product

    [sn_install_base_sold_product]​

    		 Consumer Profile

    [consumer_profile]
    Install Base Item

    [sn_install_base_item]

    		 Consumer Profile

    [consumer_profile]
    Interaction

    [interaction]

    		 Consumer Profile

    [consumer_profile]
    Task

    [sn_customerservice_task]

    		 Consumer Profile

    [consumer_profile]
    Note:
    Consumer Profile (sn_csm_consumer_profile) table is an extension-only table to be used for supporting multiple profiles for consumer both within and across different industries.