Reschedule work order appointment in CSM Agent Workspace

Reschedule appointment for an associated work order to dispatch agent to address the customer issue based on rescheduled time slot.

Before you begin

Role required: wm_qualifier and sn_customerservice_agent, or wm_qualifier and sn_customerservice.consumer_agent

Procedure

1. Click the Lists icon ()
2. Navigate to Work Orders > Created by me.
3. Select the work order for which you would like to reschedule an appointment.
4. To reschedule an appointment:
   1. Click Reschedule Appointment.
   2. In the Reschedule appointment dialog box, view available appointment time slots, and then select the desired day and time.
   3. Click Reschedule.
   The application reschedules an appointment for the work order.