Managing crew tasks using the Now Mobile Agent application
After the dispatcher dispatches work order tasks to a crew, tasks are sent to the assigned members of the crew, which includes the crew leader.
The crew leader and agents can access the work order task using the Now Mobile Agent application. Only the leader can accept or reject the work order task and other management actions. If the leader accepts the task, the task state automatically changes to Accepted. Other crew members can view the task details.
Crew members can use the Now Mobile Agent application to view the list of work order tasks assigned to them individually or to the crew they belong to. Agents cannot self-assign any tasks to themselves that require a crew.
Crew leaders can perform the following actions on the work order task:
- Accept or reject the task.
- Manage the task by setting the times for starting travel or starting work, pausing work, resuming work, and setting the state to Close Complete.
- View and access knowledge articles related to the task.
- Record the time the crew worked on a work order task as well as time spent on
other activities for the crew members who worked on the task, including
themselves.Note:The work and travel times recorded by the crew leader on the task are for all crew members.
- Add comments in the work order task.
Crew members can perform the following actions on the work order task:
- View work order task details.
- View and access knowledge articles related to the task.
- Add comments in the work order task.