Alert simplification

Use this skill to provide simplified generative AI alert analyses for the ServiceNow® Event Management application.

Alert analyses include a human-readable brief of the alert, as well as technical information to help you investigate the alert more effectively. In Event Management, alert analysis is a crucial feature that completely transforms the alert triage process and can help achieve faster, seamless alert management. This skill uses a large language model (LLM) to generate human-readable alert titles and detailed descriptions based on enriched and actionable alert data. The AI-generated alert information facilitates quick alert triage and effective analysis for your team, which can lead to a substantial reduction in resolution time.

For more information, see .

Availability

This skill is available in the workflow and product listed below.

Table 1. Now Assist products and workflows

Workflow	Product
Technology