Configuring Now Assist Analytics

  • Release version: Xanadu
  • Updated November 22, 2024
  • 1 minute to read

    • Configure the dashboard to view skill details.

    Configuration overview

    Now Assist Analytics requires at least one Now Assist application, for example, Now Assist for Customer Service Management (CSM), to be installed and configured on your instance. See Install Now Assist plugins for more information.

    The following is an optional configuration task to map a Now Assist skill to a dashboard.

    Map a skill to a dashboard to view skill usage and performance indicators.

    Domain Separation

    Now Assist Analytics supports domain separation only for indicators using the following data collection jobs.
    • [GenAI Analytics] Daily Data Collection
    • [GenAI Analytics] Historical Data Collection
    • [Now Assist Analytics] Daily Data Collection
    • [Now Assist Analytics] Historical Data Collection
    See Approaches to Performance Analytics with domain separation for more information on applying domain separation configuration.
    Note:
    Be sure to check the Run as field in the data collection job records has a valid user.