IT Operations Management

Release version: Xanadu

Updated August 1, 2024

3 minutes to read

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Summary of IT Operations Management

ServiceNow® IT Operations Management (ITOM) enhances visibility into your infrastructure and services, helping prevent outages and increasing operational agility. By providing a centralized view, it allows organizations to improve service quality, streamline change processes, mitigate risks, and optimize spending.

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Key Features

Visibility into Infrastructure: Gain insight into service impacts from infrastructure issues, simplifying root-cause analysis and reducing mean time to repair (MTTR) through end-to-end discovery and service mapping.
AIOps for Issue Resolution: Utilize AIOps in ITOM Health to convert events into actionable alerts, quickly identifying and addressing service issues with machine learning and advanced analytics.
Cloud Resource Management: ITOM Optimization facilitates the lifecycle management of cloud resources, ensuring efficient provisioning, maintenance, and deprovisioning while adhering to governance workflows.
Licensing: The ITOM suite includes products like ITOM Visibility, ITOM Discovery, ITOM Health, Health Log Analytics, ITOM Optimization, and ITOM Cloud Accelerate, with specific pricing and packaging outlined in your organizational contract.

Key Outcomes

By leveraging IT Operations Management, organizations can expect improved cloud resource utilization, reduced operational costs, and automated request handling, leading to enhanced governance and infrastructure support for cloud environments. Implementation specialists and training resources are available to help achieve your business goals effectively.

Get better visibility into your infrastructure and services, prevent service outages, and expand your organization's operational agility with ServiceNow® IT Operations Management.

See more and do more with IT Operations Management

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	Get visibility into your infrastructure and services Take charge of your infrastructure and services from one source. Improve service quality, strengthen change processes, reduce risk, optimize your infrastructure spend, and minimize software compliance issues.
	Avoid and solve service issues effectively Free up your IT staff from time-consuming, error-prone tasks and drive down service outages with AIOps. Accelerate issue resolution with relevant and contextual change, problem, and incident data.

Get visibility into your infrastructure and services

Instantly see the service impact of your infrastructure issues and changes, simplify root-cause analysis, and reduce mean time to repair (MTTR). End-to-end discovery and service mapping gives you an accurate, up-to-date CMDB view of your IT infrastructure and services. The resulting complete and reliable record is used by other ServiceNow applications, such as ITOM Health, ITOM Optimization, and Software Asset Management. In this way, you can improve service quality, strengthen change processes, reduce risk, optimize infrastructure spend, and minimize software compliance issues. For more information, see ITOM Visibility.

Avoid and solve service issues effectively

ITOM Health uses the power of AIOps to turn events into actionable alerts. Pinpoint service issues and rapidly identify and remediate the root cause. Unlike legacy event management systems, which are static and rule based, ITOM Health applies machine learning and advanced analytics to correlate events, adapting automatically to rapidly evolving virtualized and cloud environments. For more information, see ITOM Health.

Accelerate cloud strategy and reduce costs

ITOM Optimization enables you to manage the life-cycle of your cloud resources, from discovery to provisioning new resources, handling day-to-day changes and maintenance, until deprovisioning. All of these features are built on ServiceNow governed workflows, offering capabilities such as change, audit, security, and approval.

Whether it is cloud migration assessment or a cloud resource configuration check, ITOM Governance offers workflows to enable the process, while also enabling you to remediate cloud tags and invalid configurations. Combining the strengths of agile and innovative capabilities in the Cloud with ITOM and the well-established ServiceNow framework ensures a successful transition.

Accelerate your cloud strategy with IT Operations Management. Improve your organization's cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments.