ITOM describes the individual processes and services that are
administered by an IT department—this includes administrative processes,
support for hardware and software, and services for internal and
external clients. Effective ITOM ensures availability, performance, and
efficiency within an organization’s services and processes.
ITOM defines the methods IT uses to manage services, support, and
deployment to create consistency, quality of service, and reliability.
There are typically management departments within an IT team that create
policy on how services and support are managed and resolved, incorporating policies and procedures that revolve around how
organizations intend to meet the client’s and the organization’s needs