Integrate MSIM Conference Calls with Microsoft Teams

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The Conference Call Microsoft Teams integration enables you to manage and initiate a Microsoft Teams conference call directly from a major security incident.

    Key Features

    • Start and end Microsoft Teams conference calls directly from major security incidents or a task from the major security workbench.
    • Manage a Microsoft Teams conference call by adding or removing participants.

    Prerequisites

    Verify you’ve installed the following Integration Hub plugins on your ServiceNow instance.
    • Notify plugin (com.snc.notify)
    • Microsoft Teams Communications spoke plugin (sn_msteams_com_spk).
    • Azure Active Directory User Mapping plugin (sn_now_azure).
    • Notify UI Components for Configurable Workspaces
    For more information, see Request IntegrationHub.

    Configuration