Exploring ServiceNow AI Lens
Summarize
Summary of Exploring ServiceNow AI Lens
ServiceNow AI Lens, part of the ServiceNow® Now Assist application, utilizes generative AI to effectively scan, extract, comprehend, and synthesize visual data to enhance workflow efficiency. It can process data from various sources including emails, images, handwritten notes, and forms, allowing for seamless record creation and updates within the ServiceNow instance.
Show less
Key Features
- Automatic form filling by extracting visual data, such as scanning invoices to populate expense forms.
- Identification of information from handwritten notes or images, like generating scripts from sequence diagrams.
- Searching for specific data within images, such as legal contracts.
- Batch processing of multiple images to gain insights from datasets simultaneously.
- Integration with Now Assist for enhanced productivity, allowing admins to enable the AI Lens skill for user access.
Key Outcomes
By utilizing ServiceNow AI Lens, users can expect improved accuracy and efficiency in data handling tasks, including:
- Streamlined record creation and updates through automated data extraction.
- Enhanced capability to preview and manipulate extracted data based on specific user instructions.
- Utilization of powerful AI models like Azure OpenAI, Google Gemini, or Anthropic Claude for optimized performance.
Ensure you have a Workflow Data Fabric license and a Now Assist license to access these capabilities. For further assistance, refer to the configuration and usage guides for ServiceNow AI Lens.
With ServiceNow AI Lens, which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize visual data to optimize your workflows.
ServiceNow AI Lens overview
The ServiceNow AI Lens application extracts and comprehends data from emails, images, handwritten notes and forms, websites, and applications. ServiceNow AI Lens is integrated with the forms so that you can create or update records on the ServiceNow instance.
By connecting to a ServiceNow instance, you can also use ServiceNow AI Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. For more information, see ServiceNow AI Lens features.
You can leverage Lens actions to customize Lens behavior by providing default context, trigger options, and transform response logic for a table. When Lens is triggered to auto-fill a form on this table, it uses the configuration defined in the Lens action to auto-fill the form with the transformed LLM response. You can also define context, trigger options, and post processing instructions in a Lens action, which is used when Lens is triggered from desktop to show preview of extracted data and post process the LLM response. For more information, see Define ServiceNow AI Lens behavior with Lens actions.
ServiceNow AI Lens is a desktop application that you can download for both Windows and macOS operating systems.
Benefits of ServiceNow AI Lens
ServiceNow AI Lens can do the following tasks automatically for you:
- Fill in a form without having to do it manually. ServiceNow AI Lens can scan and extract the visual data to auto-fill in your forms. For example, it can scan the invoice receipt to auto-fill the fields on the expense submission form.
- Scan and identify the information from handwritten notes or images. For example, ServiceNow AI Lens can scan a sequence diagram to generate a script.
- Search for specific information from images. For example, ServiceNow AI Lens can look for a specific clause in a scanned legal contract.
- Batch process multiple images at once. For example, ServiceNow AI Lens can extract the data from multiple screenshots of a Microsoft Excel file to get insights on the data at one time.
ServiceNow AI Lens skill
Now Assist for Platform includes the AI-powered ServiceNow AI Lens skill to read, understand, respond, and act on visual data such as hand-written texts, images, and websites and take powerful actions to boost productivity.
- Create or update ServiceNow records by auto-filling forms using the extracted data.
- Preview the extracted data.
- Provide instructions to extract data in a specific way or to get a specific output.
- Capture multiple screenshots to gather insights from multiple images.
The ServiceNow AI Lens application requires a Workflow Data Fabric (previously known as Automation Engine) license and a Now Assist license.
Available LLMs
You can use Azure OpenAI, Google Gemini, or Anthropic Claude on AWS as the AI model provider for ServiceNow AI Lens skill. You can set skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform.