Configure Soft PIN

Users are required to configure Soft PIN before it can be used for authentication with ServiceNow AI Platform.

Before you begin

Role required: none

Note:

Soft PIN enrollment is available to all users and is used exclusively for AI Voice Agent authentication.

Procedure

1. Navigate to the Soft PIN enrollment page using any of the following:
   • Service Portal: Go to your User Profile and select Enroll Soft PIN.

     Figure 1. Soft PIN on Service Portal

     

   • Platform UI: Go to your User Profile and select Enroll Soft PIN under Related Links.

     Figure 2. Soft PIN on Platform UI

     

   • Navigation menu: Select All > Authentication Factors > Soft PIN > Enroll.

     Figure 3. Soft PIN on Navigation menu

     

2. Create a PIN that meets these requirements:

   Rules for Soft PIN:

   • The PIN must be exactly six digits in length
   • No single digit must be repeated more than twice consecutively
   • Don’t use ascending or descending numeric sequences longer than two digits
   • Can’t reuse any of your previous five PINs

   Figure 4. Soft PIN Enrollment

   

3. Select Submit.

Result

You can use the submitted Soft PIN to authenticate various ServiceNow system or service. For example, AI voice service.

Note:

Users are eligible for Soft PIN enrollment only if their user ID is present in sys_user table. If its missing, an enrollment failure message is displayed.