Create KBA questions

Create knowledge-based questions that can be preconfigured as security questions to confirm the user's identity.

Before you begin

Role required: auth_factors_admin

Procedure

1. Navigate to All > Authentication Factors > Knowledge Based Factor > Questions.
2. Select New on the Knowledge Based Questions page.
3. Specify the following fields on the form:

   Table 1. Knowledge-Based Questions

   Field	Description
   Question	Define a security question to be used for user identity verification. Example: What is your business phone number? Note: Only numeric questions are allowed.
   Application	Global application scope is selected by default.
   Keyword	Enter the primary keyword that best describes the question. Example: business_phone.
   Category	Select the category. Options: Others Phone Number Note: You can choose Phone Number if specifying the phone number, otherwise choose Others.

   Figure 1. Knowledge Based Question

   

4. Select Submit.

Result

You’re redirected to the Knowledge Based Questions list view. Verify if your question is successfully added.

Figure 2. Knowledge Based Questions - list