A detailed content block displays the content of an existing document, such as an
incident, knowledge article, or service management request. The document type determines the
page that a list of documents points to.
Before you begin
Role required: content_admin or admin
About this task
The block works with content types in the Default detail page
field. For more information, see Configure a content type.
If you plan to use a script to find a document, configure the form to add the
Script field if it is not displayed.
Procedure
-
Navigate to .
-
Click New.
-
Complete the Detailed Content form.
Table 1. Detailed Content form
| Field |
Description |
| Name |
Type a unique name for the Detailed Content
block. |
| Category |
Select a category to provide organization for the
detailed content block. If the block
Type is Show the
page's current document, the category
displays content from any link of the same type. |
| Frame |
Select a border styling for the detailed content
block. For more information, see Format a frame. |
| Model Document |
Select the document to display by default. |
| Active |
Select this check box to make the block available for
use. |
| Type |
Select the behavior for the block.
- Show a Specific Document:
Displays the Model
Document.
- Show the page's current
document: Displays the currently
selected document.
- Use a script to find a
document: Uses the
Script field to select a
particular document.
|
| Conditional |
Select the check box and enter any scripted
conditions to be applied. Selecting this check box adds
a Condition script field and
Logged on check box to the
form. |
| Script |
Enter a script to find an appropriate document if the
Type is set to Use
a script to find a document. Set the
Return to the GlideRecord of
the desired document. |
-
Click Submit.