Configuring Digital Experience Score Release version: Zurich Updated July 31, 2025 1 minute to readPlan and configure your implementation of Digital Experience Score. Configuration overview Install Digital Experience ScoreYou can install the Digital Experience Score application (sn_dex_score) if you have the admin role. The application includes demo data that you can load after the installation is complete. It also installs related ServiceNow® Store applications and plugins if they are not already installed.Customize metric definitionsCustomize the base system metric definitions based on your business requirements.Define qualitative mapping for a DEX Score metricDefine mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.Update DEX Score survey configurationUpdate the survey configuration to identify the recipients, method, and timing for sending the DEX Score surveys.
Configuring Digital Experience Score Release version: Zurich Updated July 31, 2025 1 minute to readPlan and configure your implementation of Digital Experience Score. Configuration overview Install Digital Experience ScoreYou can install the Digital Experience Score application (sn_dex_score) if you have the admin role. The application includes demo data that you can load after the installation is complete. It also installs related ServiceNow® Store applications and plugins if they are not already installed.Customize metric definitionsCustomize the base system metric definitions based on your business requirements.Define qualitative mapping for a DEX Score metricDefine mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.Update DEX Score survey configurationUpdate the survey configuration to identify the recipients, method, and timing for sending the DEX Score surveys.