Bundled models

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Bundled models

    Bundled models in ServiceNow are single models composed of multiple individual asset models, such as a laptop, printer, keyboard, and mouse combined into one bundle. Assigning any asset from this bundle to a user effectively assigns all components within it. Bundled models act as templates defining the assets included in these bundles and are controlled through the Product Model form by selecting theBundle assetscheck box, which sets the model’s status toBuild. Once finalized and marked asIn Production, the bundled model becomes read-only, enabling creation of asset bundles from it.

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    This functionality requires the Hardware Asset Management licensable application, available in the ServiceNow Store.

    Types of Bundled Models

    • Abstract Bundled Models: Serve as containers allowing reuse of one model in multiple bundles. They specify a main component for easier tracking and can include multiple assets defined by model categories. Abstract bundles are commonly used and allow many-to-many model relationships.
    • Concrete Bundled Models: Fixed bundles with a specific main component asset and other defined components. These bundles do not support many-to-many relationships.

    Key Features and Best Practices

    • Bundles can be nested within other bundles.
    • Any asset model type can be included in a bundle, controlled via model categories.
    • Assignment and state fields of child assets are read-only when a parent bundle link is defined; changes to the parent affect all child assets.
    • Bundles cannot be pre-allocated individually.
    • Consumable assets within bundles are consumed and their state matches the main component.
    • Only the bundled model as a whole can be part of transfer orders, not individual components.
    • Model categories govern which assets are allowed in bundles (e.g., a category can disallow servers in bundles).
    • Software collections require creating suites instead of bundled models, and software licenses cannot be main components.

    Managing Bundled Models

    • Creating Abstract Bundles: Set the model category to Bundle and add components accordingly.
    • Creating Concrete Bundles: Use the Product Catalog > Product Model > Bundled Models module to create the model and add specific components.
    • Adding or Removing Components: Modify bundled models by adding new asset components (e.g., upgrades) or removing/replacing existing components as needed.
    • Publishing Bundled Models: Bundled models can be published to the product catalog for availability in the service catalog.

    A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined into a single bundled model. If you assign any one asset from the bundled model to an individual, that person receives all the components in the bundle.

    Bundled model is a template to define the kind of assets that would be a part of asset bundles. To maintain the integrity between asset bundles and bundled models, select the Bundle assets check box in the Product Model form layout. Once you select the check box, the status of the bundled model defaults to Build. While the status is in build, you can add make changes to the bundled model. Once you change the status to In Production, no changes can be made to the bundled model. Now that the bundled model is read-only, you can create asset bundles out of this bundled model. You can change the status of the bundled model back to Build only if there are no asset bundles associated with the bundled model.
    Note:
    The Bundle assets check box functionality is available only with the Hardware Asset Management licensable application. Hardware Asset Management is available in the ServiceNow Store. To view more information on the asset bundle functionality, see asset bundles.
    Bundled models can be abstract or concrete.
    Abstract
    Permits use of one model in multiple bundles. The abstract bundle is created as a container. One asset in the bundle is specified as the main component. Model categories define which assets can be included in a bundle. Model categories also define what can be the main component of a bundle.

    Add a main component to make it easier to track the bundle components. For example, create an abstract bundle adding a computer as the main component and a mouse and keyboard as additional components. When the bundle is assigned to a user, the asset record for the computer shows the computer, mouse, and keyboard all assigned to the user. Abstract bundles are used more often than concrete bundles.

    Concrete
    Is a fixed bundle where the main component is an asset. Specify the main component and the other components to create an exact bundle. Concrete bundles do not allow for a many-to-many relationship with models.
    Keep the following tips in mind when creating and using bundled models.
    • Bundles can be nested inside bundles.
    • Any type of model can be used in a bundle.
    • When a parent link is defined, the fields related to assignment and state of the child assets are read-only. They are populated based on the parent's assignment and state fields.
    • If you make a change to the parent bundle, the children in the bundle are affected. For example, if you assign a bundle to an individual, all child asset records show that same individual as the person assigned.
    • You cannot pre-allocate bundles.
    • In a bundle, consumables are consumed and assets are set to the same state as the main component.
    • Only the bundle, not individual components, can be part of a transfer order.
    • You control what can go into a bundle through the model category. For example, the model category Servers could be set to never allow servers in bundles.
    • To create a collection of software, you must create a suite instead of a bundled model.
    • A software license cannot be the main component of a bundle.

    To create an abstract model, set the model category to Bundle and add the components. To create a concrete model, create a model in the Product Catalog > Product Model > Bundled Models module and add components.