Task SLA table

The Task SLA [task_sla] table stores Task SLA records for the SLAs attached to particular tasks.

For each task, attached SLAs are accessible in a related list on the Task's form.

Figure 1. Task SLA table

The SLA form for a task shows further details:

Figure 2. Task SLA form

Stage values

The following Stage values are defined:

• In progress
• Cancelled
• Paused
• Completed

Note:

The Breached stage value is also available for systems either using the 2010 SLA engine, or running in compatibility mode.

Timing information

The Timings fields on the Task SLA contain the crucial information powered by the SLA Engine:

Table 1. Task SLA Time-Based Fields

Field	Description
Start time	The time the SLA was started.
Stop time	The time the SLA ended.
Breach time	The time the SLA breaches. The time reflected is adjusted after business pause duration (for task SLAs with a schedule specified) or pause duration (for task SLAs with no schedule). Note: Breach time is the same as Planned end time. Actual breach time is dynamic and often different from the original breach time calculated when a task SLA is first attached.
Actual Elapsed Time	Time between start time and now (minus pause duration).
Actual Elapsed Percentage	Percentage of total SLA that has elapsed (minus pause duration).
Actual Time Left	Time remaining until SLA breach.
Business Elapsed Time	Time within the specified schedule between start time and now (minus pause duration).
Business Elapsed Percentage	Percentage of total SLA that has elapsed within the specified schedule (minus pause duration).
Business Time Left	Time within the schedule remaining until SLA breach.
Original breach time	The date/time the SLA would breach, as calculated when the SLA is first attached after a task record matches an SLA Definition start condition. Note: You may have to configure the form to see this field.