Components installed with Remedial Actions Framework

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Components installed with Remedial Actions Framework

    The Remedial Actions Framework (com.snc.snreacf) application installs various components, including user roles and tables, which facilitate the management and execution of remedial actions. Access to a table listing these components is provided through the application files.

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    Key Features

    • Roles Installed:
      • Remedial action user: Grants access to read the Remedial Action Execution table and remediate CI-related issues. Note: Includes itil role.
      • Remedial action admin: Provides read and write access to all Remedial Action configuration tables.
      • Remedial action execution admin: Offers elevated access to edit remedial action execution records. Requires the Remedial action admin role for elevated functions.
    • Tables Installed:
      • Remedial action: Defines various remedial actions.
      • Remedial action parameter: Lists parameters necessary for executing remedial actions.
      • Remedial action role: Details roles required to execute remedial actions.
      • User criteria action inclusion/exclusion: Specifies which user criteria can or cannot execute the remedial actions.
      • Remedial action type: Categorizes the types of remedial actions.
      • Remedial action origin: Identifies applications utilizing the framework.
      • Remedial action execution: Tracks execution records for each remedial action, including parameters and state. Note: This table is read-only.

    Access to these tables is restricted by Deny-Unless ACLs, preventing unauthorized users from performing any operations. For enhanced security, refer to Deny-Unless ACLs and related features.

    Key Outcomes

    With the Remedial Actions Framework, ServiceNow customers can effectively manage and execute remedial actions, ensuring compliance and operational efficiency. Understanding the roles and tables associated with this framework is crucial for leveraging its capabilities and maintaining security protocols.

    Several types of components are installed with activation of the Remedial Actions Framework (com.snc.sn_reacf) application, including user roles and tables.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Roles installed

    Role title [name] Description Contains roles
    Remedial action user

    [sn_reacf.sn_remedial_action_read]

    		 Enables users to access and read the Remedial Action Execution table and remediate CI related issues using remedial actions.
    Note:
    itil role contains this role.
    		 cmdb_read
    Remedial action admin

    [sn_reacf.sn_remedial_action_admin]

    		 Enables users with read and write access to all Remedial Action configuration tables.
    • sn_reacf.sn_remedial_action_read
    • flow_operator
    Remedial action execution admin

    [sn_reacf.sn_remedial_action_execution_admin]

    		 Enables users with elevated access to the remedial actions framework. You can use this role to edit the state of the remedial action execution records. For example, you can change In progress to Failed or Complete.
    Note:
    You must add the role on top of the Remedial action admin [sn_reacf.sn_remedial_action_admin] role to utilize the elevated access to the framework.
    		 None

    Tables installed

    Tables Description
    Remedial action

    [sn_reacf_remedial_action]

    		 List of remedial actions (definitions) such as End Process - Device, Restart Service - Server and so on.
    Remedial action parameter

    [sn_reacf_remedial_action_parameter]

    		 List of parameters required to execute the remedial actions such as process ID, assigned to, help, and order.
    Remedial action role

    [sn_reacf_remedial_role]

    		 List of roles required to access and execute the remedial actions.
    User criteria action inclusion

    [sn_reacf_remedial_user_criteria_mtom]

    		 List of user criteria which are allowed to execute the Remedial Action.
    User criteria action exclusion

    [sn_reacf_remedial_user_criteria_no_mtom]

    		 List of user criteria which aren't allowed to execute the Remedial Action.
    Remedial action type

    [sn_reacf_remedial_action_type]

    		 List of remedial action types such as CI action and standard change.
    Remedial action origin

    [sn_reacf_remedial_action_origin]

    		 List of applications where the Remedial Action Framework is used.
    Remedial action execution

    [sn_reacf_remedial_action_execution]

    		 List of execution records that are created for each remedial action when executed. The record is used to track the progress and maintain the information. The record includes information such as executed remedial action, parameter values, action execution record, parent record, target record, current state, user who executed the remedial action and origin.
    Note:
    This table is read only.
    Note:
    Deny unless ACLs are added to all the tables. The Deny unless ACLs restrict access for a non-authenticated user, such as a public role user. Without access, the user can't perform any actions on the tables related to the mentioned applications, such as reading, writing, deleting, creating, or accessing the report view. For more information on Deny-Unless ACLs and enhanced security model adoption features, see Deny-Unless ACL and Features of enhanced security model adoption for incident tables.